Senior Principal Software Engineer

We are looking for a dynamic and experienced "Principal" Senior Engineer to spearhead the design, development, and delivery of diverse technology projects. This role will be central to driving a contact center transformation project, among other strategic initiatives at AT\&T. The ideal candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow. You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions, while fostering a culture of innovation, quality, and continuous improvement. Key Contributions Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software Promote DevOps practices including CI/CD pipelines, automated testing, and infrastructure as code to streamline delivery and operations Mentor engineers to develop their skills and grow within a collaborative, agile environment Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards Lead technical documentation efforts and maintain clear communication with all project stakeholders Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field Minimum of 5 years of professional software development experience, including at least 2 years in technical leadership or lead engineer role Proven ability to design and deliver complex software solutions across multiple technology domains and platforms Experience working within Agile methodologies such as Scrum or Kanban Technical Skill Proficient in Python and backend development Experience with Azure App Services, or other cloud service Skilled in microservices architecture and RESTful API design Familiar with integrating third-party APIs like ServiceNow and Salesforce Knowledge of databases (SQL and NoSQL) and DevOps practice Desired not required: Experience with contact center technologies, Google CES, IVR, chat automation/ intelligent Desired not required: Experience implementing Generative AI/AI in technical solution Non-Technical Skills Leadership and team mentorship abilities with experience managing or guiding engineering team Excellent communication skills, capable of bridging technical and non-technical audiences Strategic thinker with a customer-centric mindset and problem-solving orientation Committed to continuous learning and fostering an agile, growth mindset culture Effective at managing multiple priorities and driving projects to successful completion Strong desire to grow professionally Intermediate-Advanced English fluency This is a team leadership role and there is an expectation that you visit the AT&T office in Mexico City at least once per week. Our Principal Software Engineer earns between $130,000 – $195,000 MXN gross monthly. Individual starting salary within this range will depend on experience, expertise, and education/training. For very exceptional candidates we may consider additional rewards. Joining our team comes with amazing perks and benefits: Life Insurance Major Medical Expenses Minor Medical Expenses Monthly Grocery Vouchers: MXN $3,146 Monthly Restaurant Vouchers: MXN $2,517 Savings Fund 30 days of Christmas Bonus Annual Performance Bonus: Up to 13% of base salary Employee discounts up to 50% off on eligible AT&T mobility plans and accessories If you're interested and curious in exploring this opportunity and have the skills we require please reach out to me for a confidential discussion. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Consulting, and General Business Industries Software Development, Telecommunications, and IT Services and IT Consulting #J-18808-Ljbffr