Legal Intake Specialist
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This is a remote position.
Job Overview:We are looking for an Intake Specialist to handle inbound calls related to Social Security Disability Insurance (SSDI). The ideal candidate should have excellent communication skills, a neutral English accent, and the ability to assist callers professionally and empathetically.
Key Responsibilities:- Handle inbound SSDI inquiries and conduct initial client intake.
- Gather and accurately document caller information.
- Assess potential client eligibility based on intake guidelines.
- Maintain professionalism and confidentiality when handling sensitive information.
- Excellent English communication skills with a neutral accent.
- Previous experience in intake, customer service, or call handling preferred.
- Familiarity with SSDI is an advantage.
- Spanish proficiency is a plus but not required.
- Must be willing to work from 6:00pm - 2:00am Central Time
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