Knowledge Base and Training Manager
hace 3 semanas
**About us****Job Overview**The Knowledge Base and Training Coordinator will manage our Knowledge Base stored on SharePoint and will help Ops Solutions Manager develop and execute comprehensive training paths for our project managers and coordinators. Your role will involve developing engaging online courses and materials that cover best practices, tips and tricks, and updates on new features. By ensuring that our teams have access to up-to-date resources and by fostering a culture of learning, you will empower team members to enhance their skills and efficiency.**Duties and Responsibilities**- Be a primary owner and administrator of the knowledge base, ensuring its accuracy, relevance, and accessibility.- Maintain and update clear and concise documentation that supports our operational processes and best practices; that involves structuring content, creating guidelines for content creation, collaborating with various teams, monitoring usage metrics, and continuously improving the knowledge base’s usability.- Improve information storage and distribution and ensure that trainers and new hires receive the information they need in a timely manner.- Provide user support, assisting team members in finding relevant information within the knowledge base and troubleshooting any issues related to its use.- Train new team members on how to use the knowledge base effectively. Provide guidance on searching for information, creating and updating articles, and adhering to content guidelines.- Develop/Update training plans by designing and implementing structured training paths using Talent LMS, bundling relevant courses and articles to facilitate learning.- Help coordinating training sessions (offsite and onsite): organize and schedule training sessions, ensuring that all project managers and coordinators have access to necessary resources.- Monitor progress by tracking and assessing compliance and progress of training initiatives taken in our internal tools over 30, 60, and 90-day periods; provide reports and feedback to management.**Skills and Qualifications**- Experience in technical writing and document management, preferably in the translation and localization industry.- Technical skills: familiarity with SharePoint and Talent LMS or similar learning management systems.- Experience in creating and using AI solutions. Open to prompt writing for generative AI and confident with AI tools and methods.- Collaborative mindset: collaborate with various teams within the organization to execute their day-to-day responsibilities.- Strong organizational skills and attention to detail: adept at structuring information, categorizing content, and maintaining a logical taxonomy to make information easily accessible.- Excellent communication and interpersonal skills: be able to convey information clearly to both technical and non-technical team members, facilitate collaboration, and gather feedback from users and contributors.- Attention to detail: check the accuracy of the content in the repository to ensure its error-free and up to date**What we offer**- Joining a vibrant multicultural team spread across the Americas, Asia, Africa and Europe- Professional development and growth opportunities in the localization industry- Training in new tools, technologies, and processes- Energetic, multicultural, and empathetic working environment
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Knowledge Services Ii
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