Account Billing Manager North America

hace 4 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Description**:**Job Summary**- This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.**Responsibilities**- Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.- Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.- Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.- Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.- Provides regular updates to the management on customer engagement performance and strategic initiatives.- Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.- Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.- Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.- Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.- Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.**Education & Experience** Recommended**- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 4-7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.**Preferred Certifications**- Certified Sales Operations Professional (CSOP)**Knowledge & Skills**NA**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**- Responds to moderately complex issues within established guidelines.**Disclaimer

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