Senior Endpoint Operations Technician

**ROLE SUMMARY****ROLE RESPONSIBILITIES**- Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs.- Maintain desktop images and modify SCCM task sequences as needed.- Create and maintain existing support documents to Maintain high quality standards in the delivery of End User Computing services.- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.- Provide second-tier support for support teams, including root cause analysis and preventative analysis.- Drive to deliver technology and products in the roadmap on schedule with the highest quality.- Partner with Engineering teams to develop solutions.- Manage Azure Virtual Desktop (AVD) environment including creating Images, deploy VMs, monitor VM performance.- Operate and support multiple Windows desktop images.- Manage the entire lifecycle of our global standard desktop and laptop models.- Maintain desktop images and modify SCCM task sequences as needed.- Monitor and address alerts from desktops using CyberArk.- Manage and support PXE environment - 1E products.- Provide level 3 support for escalated end user issues.- Manage Microsoft and 3rd party patch deployments.- Have a positive impact with the team and our End User Computing environment.- Maintain and expand existing Knowledge Base.- Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services.- Administrate and troubleshoot Microsoft Auto Pilot deployments.- Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.).**TECHNICAL QUALIFICATIONS**- Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.- Minimum of 5 years of experience as an Endpoint Operations Technician or similar.- Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.- Experience with Day-to-day Endpoint Operations and escalations support.- Experience developing and testing software packages using Install shield or equivalent.- Skills managing a VDI environment (Azure Virtual Desktop preferred).- Experience in software development life cycle methods and current technologies.- Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation.- Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.- Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript).- Working knowledge of the ITIL framework.- Expert End Point Protection Engineering.- Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies.**GENERAL QUALIFICATIONS**- Strong problem solving and root cause analysis skills and excels at working in a team environment.- Possess experience with troubleshooting.- Possess the industry’s best practices to manage Windows-based projects.- Possess strong communication skills, both written and verbal.- Desktop support and operations experience in an enterprise environment.Tipo de puesto: Tiempo completoSueldo: $70,000.00 - $90,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Vales de despensaPregunta(s) de postulación:- ¿Que nível de ingles manejas?- ¿Cuantos años tienes trabajando con Azure Virtual Desktop (AVD) y Microsoft Intune?- Estas de acuerdo con el esquema híbrido (3 días en sitio)?Lugar de trabajo: Empleo presencial