Americas Analytics Client Service Sr. Associate

**Your team responsibilities**We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Monterrey.What we will offer you:- At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.**What we will offer you**:- At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.**Your key responsibilities**- Provide premium service to assigned accounts- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution- Participate in developing client relationships through proactive follow up on issues raised- Maintain relationships by ensuring relevant product and model information is shared with clients- Lead regular calls with important accounts to cover outstanding issues and giving updates- Contribute to producing service reviews and service plans that support client renewal initiatives- Execute onboarding and training of Clients- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment- Championing process changes to improve Client Experience and Efficiency**Your skills and experience that will help you excel**- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must- Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the client’s issue, be seen as the Client's champion within MSCI- Execution - well organized, ask questions, raise potential problems early- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast-paced environment with constant interruptions- 3-6 years of work experience; Relevant experience is a plus- A numerate bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus**How we’ll support you**- Coaching, support and encouragement from experts in your team- Access to a wide range of learning opportunities to support your growth and development- Customizable learning journeys to help you navigate your professional development- Transparent performance-based compensation schemes- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola MSCI and Climate Action Group.**About MSCI and our teams**MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.**To all recruitment agencies**: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law._