Customer Service Associate

hace 12 horas

, México Quantum Financial Technologies A tiempo completo

**About the Company**Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that whether you are scaling up or solidifying your market position, we have the right financial tools to support your journey.**Job Summary**- This role is based in Mexico City, and operates in a hybrid work environment, with a combination of office-based (2 days) and remote work (3 days)._**Key Responsibilities**- Solving inbound doubts and creating cases on CRM to record their interaction with members and prospects.- Helping members with quick solutions, if possible, and if they can not resolve the presented issue, they are responsible for guiding the concerned department and following up their cases.- Offering high-quality service solutions to any request coming from our active members.- Helping create loan documents for customers.- Complaint management for complicated customers.**Qualifications (Knowledge/Skills/Abilities/Experience)****Essential**- Tech savvy, can easily work on a computer.- Service-oriented mentality.- Good communication skills.- Must be fluent in Spanish and English.- Started or completed High School- Experience dealing with people and complicated customers- Windows operating system**Desirable**- Experience working with G-Suite.- Patience in handling complicated situations.- Ability to multitask and switch between matters.- Used to handle back to back calls.- Familiarity with fintech products and services- Service-oriented courses- Previous experience dealing with customers and service- G-Suite and CRM software (Salesforce)**We Offer**- Law Benefits- Competitive Salary- Performance Bonus- Grocery vouchers- Commute supportPay: $14,000.00 - $20,000.00 per monthWork Location: Hybrid remote in 06600, Juárez, CDMX

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