Associate Analyst, IT Service Mgmt

hace 7 días

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes**LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®** and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.**Responsibilities**:**Associate Analyst, IT Service Mgmt - Change & Release Analyst****Main purpose**:2. Release Management Analysis. This role works closely with Functional Release Managers across IT in North America and some global teams. This role involves governance and oversight of North America and global releases and integration with the change management process.**Accountabilities**- Helps drive Change Management & Release Management compliance and operational stability through review, approval and scheduling of changes.- Assists in the preparation and review of changes/releases to support the cross functional review and Release & Change Management process.- Monitor mylT Services process queues and SPA mailboxes to ensure timely resolution of incidents and tasks- Proactively analyze process execution, and help identify areas for continuous improvement- Attend weekly Change Advisory Board meetings and assist team member with change management follow-up and CR approvals- Attend Monthly Release Advisory Board meetings and assist team member with release management approvals- Develop an understanding of service management & ITIL processes and how they are leveraged to deliver value to customers.Qualifications:**Qualifications**:- Bachelor's Degree in Computer Science, Management Information Systems or other related field.- 1-2 years overall IT experience in Application and/or Infrastructure Planning and Deployment- 1-2 years of IT Change Management and/or Release management experience- 1-2 years of Project Management- Nice to Have - 1-3 years in Service Management (ITIL Process, tools)**Thank you so much for your interest in PepsiCo

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