IT Support Team Lead

Company Description**The Company**YouGov is an international market research and data analytics group.Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.**The Culture**Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.**Job Description**:We have an exciting opportunity for an experienced IT Support Team Lead to join our Global IT Team.The primary role of this position will be to help manage the IT Team in the Mexico and provide second and third tier support for our YouGov employees globally. Support and assistance to the IT teams in APAC, EMEA and AMER will also be required when necessary.In this role you will provide maintenance of the computer environment by analysing requirements, resolving problems, installing hardware/software solutions, and supporting the internal IT Service Desk. You will be responsible for administration and internal support of the company’s PCs, printers, servers, and related equipment.You will be involved in Global IT projects with the larger IT team and be expected to help contribute in these projects (i.e. Office setups and/or moves), along with learning new skills and technologies as you go along.**Qualifications**:To perform this job successfully, an individual must be able to perform each key responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Educated to degree level or holds a professional qualification (ITIL Foundation, PRINCE2 Foundation, MCSA Desktop Support certification, CompTIA) or equivalent.- Advanced knowledge and experience of Microsoft Windows 10 operating systems.- Advanced knowledge and experience of all Microsoft Office suites in particular Office 2019/365 Apps for Enterprise.- Advanced knowledge and experience with Microsoft Active Directory, Group Policy and Microsoft Exchange.- Working knowledge of Office 365 administration.- Working knowledge of Windows Server 2012 R2 and above operating systems.- Working knowledge of service desk ticketing software.- Previous experience of managing and/or leading IT technicians.- Basic knowledge of MacOS.Additional InformationThe following experience would be a benefit:- Experience with security (i.e. anti-virus, firewall, secure configuration, vulnerability assessment and patch management) solutions.- Experience working with or using a mobile device management systems like InTune.- Experience with Zoom or Teams.- Experience working with a virtual desktop environments (i.e. VMWare View).- Experience with server virtualisation (i.e. VMWare or HyperV).- Experience with TCP/IP, DNS, Wi-Fi and LAN concepts.