Senior Business Analyst

We are seeking an experienced **Senior Business Analyst**with a strong background in Salesforce to join our team.The role involves supporting a transformative initiative to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This innovative solution aims to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.**Responsibilities**- Gather and analyze business requirements, creating detailed backlogs for various use cases- Design Salesforce-based digital assistant solutions to drive business objectives and improve user engagement- Recommend enhancements to Salesforce systems to improve performance, usability, and functionality- Collaborate closely with stakeholders to align technical solutions with business goals- Facilitate workshops and discussions to define and refine processes for Salesforce integration- Document workflows, use cases, and requirements to ensure clear communication across teams- Provide expertise in business analysis to support project planning and successful execution- Validate and test Salesforce solutions to ensure compliance with regulatory and business requirements- Deliver insights and recommendations to optimize Salesforce-driven systems**Requirements**:- A minimum of 3 years of experience as a Business Analyst, with a focus on Salesforce solutions- Extensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot capabilities- Hands-on experience with AI-powered digital assistant tools such as AgentForce, NLP bots, or chatbot integrations- Familiarity with compliance standards like HIPAA and GDPR- Expertise in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow- Strong stakeholder management skills and experience preparing business analysis documentation- Ability to plan and manage business analysis activities and organize related information effectively- Experience in estimating effort for business analysis tasks and deliverables- Strong analytical skills to identify business challenges and propose actionable solutions- Excellent written and verbal English communication skills at a B2 level or higher**Nice to have**- Knowledge of the pharmaceutical industry and its specific processes**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.