Retail Back Office Specialist

Reference Code: **Retail Back Office Specialist**:- Richemont- CDMX, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.- The Retail Back office (RBO) & Internal Controls (ICS) department in Mexico is part of the Richemont Finance Department, supporting the Richemont Brands in their internal retail operations as well as the overall Internal Control System (ICS) framework to ensure compliance and efficiency inside the company. The RBO & ICS team leads Richemont Mexico’s Retail Back-Office activities, ensuring that key control objectives for Richemont Brands internal retail operations are met in terms of:- revenue recognition- safeguarding of cash, inventory, and other assets- compliance with all applicable laws, regulations, and Group rules- KEY RESPONSIBILITIES- Establish Retail Back-Office as a true business partner for Retail, for the Brands in scope.- Be one of the contacts for the Brands on all matters related to retail compliance and control over daily operations in the Boutiques.- Assesses the level of the Boutiques on processes and procedures awareness and participates together with RBO Team & Brands to recurrent training plans to increase the quality of retail operations.- Spreads system and process knowledge on retail flows and ensures a first level of local support.- Act as team member in the relationship with the local credit card acquirer and ensures compliance with Group credit card acquisition contracts and policies.- Contributes to the development and improvement of the Boutique ICS Review methodology and ensures its correct execution in Mexico according to the audit agenda established with RBO Team.- Contributes to the new boutique opening/closing by providing Back-Office elements prior to the opening.- Internal Control over internal boutiques- **Ensures daily control over**:- Retail business flows (cut-offs, consignments, credit sales, special sales )- Retail cash and treasury operations (daily collections and deposits, reconciliation of sales and payments, monitoring of payments and wire transfers, compliance with local anti- money laundering policies )- Respect of Brand commercial policies (discounts and gratuities, consignment, credit sales, deposits, returns and refunds ).- Perform Internal Control review of internal boutiques for the brands in your scope (23 Boutiques):- Process and compliance audit- Security review- Follow up on action plans and provide support.- Perform surprise audit (at least once per year per boutique)- Coordinates control over inventory completeness and valuation:- Perform yearly stock-takes.- Perform bi-annual consignment stock takes, consignment confirmations.- Follow up brand cycle-counts.- Challenge the counts’ results and reconcile variance reports with required stock adjustments.- Control over inventory reception and transfers- Control over reserved stock- Prepare prepayment monthly reports (for Boutiques).- Control Anti-money Laundering Transactions: being the first corporate filter to monitor AML Compliance.- In particular the RBO specialist will be responsible for the follow on a monthly basis:- Gifts, Discounts proper follow up on authorizations and requested documentation.- Stock in transit cleaning: weekly follow up.- Returns and refund proper follow up on authorizations and requested documentation.- Reserved items follow up on brands: inventory of reserved items (monthly).- Participation in every semiannual stock count.- Review & investigation of every stock adjustment.- Regular trainings to Boutique Staff on Richemont Boutique Manual.- Risk Profile Matrix by Client.- Periodical repairs inventory follow-up.- Perform regular visits to BTQ to count Petty Cash and Float.- Maintain Retail Monthly Checklist and follow up on tasks.- Review 100% of transactions according to AML annual threshold.- Monthly reconciliation of deposit accounts.- Reporting lines- Reports to RBO&ICS Supervisor.- Liaises with local Brands retail teams (office and boutiques) on daily operational matters and on process improvements.- The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.- Don´t miss the opportunity to work in one of the biggest Luxury Companies in the world- #Richemont #WeCraftTheFuture