Business Solution Architect

We are seeking a talented **Business Solution Architect** to design innovative and scalable solutions that drive success in the domain of Patient Services and Innovative Medicine.As a key player in our team, you will bridge the gap between business needs and technical solutions, ensuring impactful outcomes across our organization.**Responsibilities**- Create and lead solution designs for internal customers in Patient Services and Innovative Medicine- Support product owners/managers in scoping business needs and building future roadmaps- Develop project rationale and perform feasibility assessments for potential projects- Participate in global/regional workshops to gather and refine business requirements- Ensure user experience is prioritized when designing solutions with Salesforce out-of-the-box functionalities- Review and ensure detailed designs align with solution architectures and trace to functional/non-functional requirements- Take accountability for Security and Compliance adherence within the Service Delivery scope- Document solution designs with agility and ensure implemented solutions meet specifications and are fit for purpose- Collaborate with Project Managers and Operations Teams to plan and execute deployments- Participate in decision-making discussions with internal stakeholder groups**Requirements**:- 7+ years of experience in healthcare solution design, business analysis, or an equivalent role, especially in global, multi-team projects- Strong practical functional knowledge of Salesforce features in Service Cloud and Health Cloud, with some technical familiarity with platform capabilities- University degree in a business or technical field or relevant equivalent experience- Background in Patient Services capability areas and pharmacovigilance-related controls- Proficiency in organizational, communication, presentation, and writing skills across different management levels- Ability to work effectively in a fast-paced, multi-cultural, and matrix organizational structure- Stakeholder management skills with a focus on driving results under tight timelines without compromising quality- Strong attention to detail, teamwork, and interpersonal skills**Nice to have**- Understanding of key Salesforce implementation methodologies and best practices- Knowledge of relevant healthcare industry regulations and compliance landscapes- Familiarity with Agile project management methodologies- Background in analytics and reporting functionalities related to customer services- Expertise in integrating Salesforce with external platforms and tools**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.