Lead of Application Services

¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral; y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, descubre la vacante que Deintec tiene para ti e impulsa tu carrera en ITPosición**:IT Application Development Tower Lead / Lead of Application Services and Delivery Excellence**Experiência mínima: +8 yearsIdiomas: Inglés C1, C2 o nativoEscolaridad: Preferably scientific, technical or business discipline with an advanced degree preferred (ideally an MBA)Ubicación: MéxicoEsquema: Preesencial AzcapotzalcoTipo de contrato: Tiempo indeterminadoHorario: Lunes a Viernes**Purpose of the position**- Strong affinity to leadership and process.- Provide leadership and Process experience to efficiently lead the Application Development Towers the American IT Shared Service Center in Mexico.- Lead and manage a team of qualified Specialists located in Mexico.- Compliance with corporate standards and processes of the Americas Application Portfolio.- Implement and manage a core set of resources responsible for leading technologies- Responsible for Operations, Project Go-Live (hand-over to production) Post Go-Live and permanent lifecycle management.- Assure Quality and performance of external Service Partners providing Application support / development- Technical SLA/OLA Management, effectively manage project timelines and budget.- Security control of the external Service providers providing Application support / development- Closely align and work with Americas BU teams to deliver the overall IS agenda- Define Organization test goals and test strategy, evaluate and align with larger IS strategy- Effective status reporting and interaction with senior management- Managing Cost of Quality (CoQ)- Management of financials of provided services, incl. service budgeting & forecasting, cost center management, license control and optimization.- On-going optimization of all Applications Services delivered from the center in close alignment with the Americas IT Management Team and global functional towers- Represent the IS Delivery Centre as an attractive employer on the local market- On-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaption- Ensure all new services are adhering to the Linde Standards. Authority to decide whether a service goes into production.**Principal responsibilities**- Service Delivery Responsibilities:- Manage the Americas Application SSC Tower and act as single point of contact- Responsible for coordinating Technical Change management related all Americas Applications in scope- Ensure services are delivered as per SLA and customer expectations- Hold regular meetings with Technical teams, peers about service quality and delivery.- Participate in infrastructure changes/implementation support as required.- Take on the role of technical project lead as part of bigger initiatives.- Process related Responsibilities:- Ensure process adherence and Compliance to Linde procedures & policies- Ability to think, plan and execute within defined policies and objectives- Ability to deal with process exceptions effectively - showing flexibility, good judgment, service orientation and risk management- People Management Responsibilities:- Decision-making on Salary & Band Fitment within the Team and across Center with HR- Evaluation of IDP's, plan for Training Calendar and ensure participation of relevant team members- Identification of High Potentials and Talent Management. Develop and Execute Retention Strategy, Succession Planning & other HR-related strategies from time-to-time.- Perform Job Evaluation as part of Job Evaluation Committee- Performance management of direct reports along with Functional Manager. Review the appraisals of all team members.- Participate & be responsible as Management Team Member for - Rewards & Recognition process in the Center.- Ensure utilization of team members- Local Management & Functional Alignment Responsibilities:- Responsible to ensure Functional alignment is working by participating/ ensuring regular communication with and between Functional Managers, Team Managers and Team Members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.- Ensure that all new members are taken through induction of the Alignment strategy & processes- Ensure compliance with HR, Legal, IT Security and statutory norms laid down by the ocal authorities as well as the Group.- Periodic catch-up and Quarterly review of operations of operations of all Applications that the role is locally responsible for.**Required critical behaviors**- Ability to manage and motivate a global team and build a relationship of trust within and across teams- Strong Team & visible Leadership with influencing and conflict managemen