Engineering Manager

hace 2 días


nuevo león, México Lenovo A tiempo completo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

This role serves as the business segment focal point and leader for a set of ISG Products. The successful candidate will lead Lenovo ISG’s highest level of Field Support. Responsibilities will include leading a team of engineers in diagnosing and resolving, field problems along with closing the loop with knowledge articles and feedback to our development and product assurance organizations. Product Engineer (PE) responsibilities will apply to the cases that require problem determination and problem source isolation on systems, subsystems, and all the various components within a Customer solution. As stated in regards to close loop this includes providing technical expertise to the field on problem determination / isolation and providing action plans to resolve client issues. Developing and maintaining a relationship with Development to have collaborative engagements for the further analysis of design, and architectural issues is a must. The leader is expected to manage pervasive field issues, drive field communications, and prioritize fix releases. Driving organizational capability in ensuring that the right staffing levels, lab equipment and logistics of off-shift support is crucial to the long term success.

Fluent spoken and written English communication skills is a requirement to interact with customers, Lenovo project managers and other engineers. It is expected that the leader will participate on internal and external conference calls to explain technical issues. The manager will also provide internal and external written technical communications. Successful candidate will have working knowledge of ISG systems, demonstrated team leadership or management competencie, and knowledge of the field support process and customer engagement. Ideally the candidate will have first-hand experience working directly with customers either by phone or at customer site.

High Level of Experience Hardware Troubleshooting of x86 Server
• Deep understanding of server architecture
• Use lab hardware to replicate customer configuration in order to replicate customer failure mechanisms.
• Read and interpret hardware error logs & OS logs to isolate customer problems.
• Partner with Development and Level 2/3 teams to drive fixes for field issues.
• Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes.
• Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.
• Generate technical documentation for service personnel and clients to follow.
• Provide on-site assistance to resolve critical client technical issues (when required).
• Maintain key data for products assigned (specifications, publications, product tips, defects, engineering changes/history, product roadmaps, lifecycle, new product introduction, releases
• For ‘Critical’ cases or client outages, position may require ability to project manage collective Remote Support/ OEM / Lenovo teams to urgently restore client outages.
• Order and maintain capital assets and lab equipment.
• Engage and interact with geographical teams.
• Participate in on-call rotation cycle to address critical customer issues.

If you require an accommodation to complete this application, please

#J-18808-Ljbffr

  • nuevo león, México - A tiempo completo

    Senior Engineering Manager At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position...

  • Engineering Manager

    hace 3 días


    nuevo león, México KION Group A tiempo completo

    ```html An engineering manager in GPE MTY will be responsible for 15+ engineers to develop the engineering skills necessary for commissioning and administrative activities in multiple projects, mainly in the United States. The manager will travel to different sites to interact with the engineers and identify areas of opportunity for the employees and the...

  • Engineering Manager

    hace 2 días


    nuevo león, México IAC Group A tiempo completo

    The IAC Group is a dynamic, high energy environment, so we are naturally looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can communicate effectively in challenging situations by creating scenarios in which everyone wins. We are looking for passionate and talented people who...

  • Engineering Manager

    hace 2 días


    nuevo león, México Iac Group A tiempo completo

    The IAC Group is a dynamic, high energy environment, so we are naturally looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can communicate effectively in challenging situations by creating scenarios in which everyone wins. We are looking for passionate and talented people who...


  • nuevo león, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity in Monterrey for a Senior Project Manager to join our Civil Engineering team. Ware Malcomb's Civil Engineering assists private and public clients on a broad range of commercial and residential development projects that improve and enhance communities. Senior Project Managers are responsible for leading and managing...


  • nuevo león, México Prodensa A tiempo completo

    Job Overview: The Manufacturing Engineering and Maintenance Manager will be responsible for leading and optimizing manufacturing engineering and maintenance operations to ensure high performance, efficiency, and safety. Qualifications: 10 years of experience in a manufacturing environment with expertise in molding, automation, CNC, paint lines, and...

  • Engineering Manager

    hace 2 días


    nuevo león, México Schneider Electric Gruppe A tiempo completo

    Job Description - Engineering Manager (008YKK) Schneider Electric has an opportunity for an Engineering Manager in our PIIT Apodaca location. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex...

  • Engineering Manager

    hace 2 días


    nuevo león, México Accor Hotels A tiempo completo

    As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every...


  • nuevo león, México Regal Rexnord A tiempo completo

    Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among...

  • Production Manager

    hace 2 días


    nuevo león, México International Automotive Components A tiempo completo

    Cancel Inicio Trabajos para Production Manager en Monterrey > 25 Km 35 Km 50 Km 75 Km 100 Km 0 Production Manager Full Time Johnson Controls International Hoy Production Manager Full Time Apodaca, Nuevo León Johnson Controls International Hoy What you will do it: Manages and directs product engineering...

  • Engineering Manager

    hace 2 días


    nuevo león, México Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • nuevo león, México Aptiv A tiempo completo

    ```html SHAPE THE FUTURE OF MOBILITY FROM DAY ONE This position is part of our Advanced Safety & User Experience segment. Summary: Aptiv is seeking an Engineering Team Manager for its Advanced Safety and User Experience products. You will be building and working with a team of highly motivated individuals that work on various automotive technologies to...


  • Nuevo Laredo, Tamaulipas, México Caterpillar A tiempo completo

    **Career Area**: Manufacturing & Supply Chain**Job Summary**: We are seeking a highly skilled Manufacturing Engineering Manager to lead our manufacturing engineering and support functions. The successful candidate will be responsible for supervising a team of engineers and technicians, providing technical support to operations and product managers, and...

  • Engineering Manager

    hace 2 días


    nuevo león, México https:www.energyjobline.comsitemap.xml A tiempo completo

    Description and Requirements This role serves as the business segment focal point and leader for a set of ISG Products. The successful candidate will lead Lenovo ISG’s highest level of Field Support. Responsibilities will include leading a team of engineers in diagnosing and resolving field problems along with closing the loop with knowledge articles and...


  • León de los Aldama, Guanajuato, México Wella A tiempo completo

    Project Manager - EngineeringWe are seeking a highly skilled Project Manager to join our Engineering team at Wella Company. As a key member of our team, you will be responsible for integrating operational support, technology lifecycle management, and developing processes and packing technologies to drive business continuity and innovation.The successful...


  • nuevo león, México Schneider Electric Norge AS A tiempo completo

    This job description is for the position of Engineering Manager, Software & Electronics at Schneider Electric located in Parque PIIT Apodaca . What do you get to do in this position? Technical supervision of HW & SW resources for current and future projects according to the portfolio roadmap. Develop technical competency and proficiency in the team...

  • Cybersecurity Manager

    hace 2 días


    nuevo león, México Aptiv A tiempo completo

    SHAPE THE FUTURE OF MOBILITY FROM DAY ONE. This position is part of our Advanced Safety & User Experience segment. Summary: Partner with the Cybersecurity Chief Engineer engineering with a mission to maximize organization effectiveness and efficiency via strategic and tactical initiatives across cybersecurity engineering. Lead and drive product...


  • nuevo león, México Ware Malcomb A tiempo completo

    Project Managers in the Site Supervision team supervise construction works on time, ensuring quality and safety during the construction process. You will assist the Senior Project Manager in managing control documents, client contact, reporting, and weekly meetings. Project Managers will achieve repeat clients through great customer service that encompasses...


  • nuevo león, México Rockwell Automation A tiempo completo

    Commodity Manager Regional Professional Services Apply Remote Type: Hybrid Locations: Monterrey, Nuevo Leon, Mexico; Mexico City, Mexico Time Type: Full time Posted on: Posted 30+ Days Ago Time Left to Apply: End Date: October 26, 2024 (12 days left to apply) Job Requisition ID: R24-2966 Rockwell Automation is a global technology leader focused on helping...

  • Cybersecurity Manager

    hace 2 días


    nuevo león, México Aptiv A tiempo completo

    SHAPE THE FUTURE OF MOBILITY FROM DAY ONE. This position is part of our Advanced Safety & User Experience segment. Summary : Partner with the Cybersecurity Chief Engineer engineering with a mission to maximize organization effectiveness and efficiency via strategic and tactical initiatives across cybersecurity engineering. Lead and drive product...