Senior Solutions Consultant, Gtech

Minimum qualifications Bachelor's degree or equivalent practical experience. 8 years of experience in a project / program management, consulting, or client facing role. 6 years of experience in technical sales, sales engineering, or professional consulting. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences. Ability to communicate in Spanish and English fluently to support client relationship management in this region. Preferred qualifications MBA or advanced degree in a Management, Business, or a related field. 8 years of experience managing projects and working with analytics or SQL. 8 years of experience in a client-facing role. 8 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.). 3 years of experience in a leadership role with / without direct reports. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions. Help generate partner insights and participate in business reviews with partners to formulate partner strategies. Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Help execute and sustain solutions based on user / partner / client business objectives and technical requirements that have been previously defined, developed, and approved. Help identify trends of solution issues across users / partners / clients and collaborate with internal teams to mitigate risks in the future. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr