Collections Analyst

hace 4 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.**What will your day consist of?**- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams- Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution- Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines- Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations- Following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions- Escalating up to Director and VP level the cases without a clear resolution path- Leading and/or participating in business enhancement projects across countries/ regions.**Join us if you have**:- Bachelor or master’s degree in Finance, Administration, business, economics or similar- ** Advanced** English language skills- Advanced Portuguese- 1 year of experience in collection, customer service, accounts payable or receivable- Understanding of collection strategies and financial concepts.- Good communication, negotiation, and conflict resolution skills.- Ability to build relationship across teams and cultures- Understanding of Quote to Cash process.Your additional benefits package:- Life insurance- Mayor Medical Insurance- Savings Fund- 12 paid holidays on your first year- Restaurant and food vouchers- Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)- Vendors discount program (Restaurants, cinema, clothing, and other)

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    Tlaquepaque, México Hewlett Packard A tiempo completo

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    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

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