IT Service Desk Specialist
hace 4 días
Overview Launchpad Technologies Inc. is recruiting an IT Service Desk Specialist to support a high‑profile U.S. client for 2026. The role is a full‑time, independent contractor position, fully remote and long‑term engaged. You will join a people‑first culture that values excellent compensation in U.S. Dollars, hardware setup for working from home, and training allowances. Estimated Start February – March 2026. Interview Process Begins January 2026. Contract Type Independent Contractor (full‑time, remote, long‑term). Responsibilities Providing L1–L2 technical support to end‑users remotely. Diagnosing and troubleshooting hardware, software, and connectivity issues. Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk). Installing, configuring, and maintaining Windows and Office 365 environments. Escalating incidents appropriately and following up until resolution. Communicating clearly in English and delivering a customer‑service mindset. Qualifications Required experience: Active Directory user management, password resets, and permission control. Remote support tools (RDP, AnyDesk, TeamViewer). VPN, network, and printer troubleshooting. Device imaging and endpoint configuration. Documentation and knowledge‑base updates. Bonus points: CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop certifications. Support of macOS or mobile devices (iOS/Android). Experience with Intune, MDM, or ticket automation. Familiarity with 24×7 environments or global support models. Benefits 100 % remote work. People‑first culture. Competitive compensation in U.S. Dollars. Hardware setup for working from home. Collaboration with global teams and prominent brands. Training allowances. Personal time off (PTO) for vacation, study leave, personal time, etc. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industry IT Services and IT Consulting Location Remote (Mexico) Let’s stay connected—your next opportunity might be closer than you think. Then apply now #J-18808-Ljbffr
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