Senior Servicenow Developer

**About the team**: We are passionate about the power of ServiceNow to improve the lives of our employees and the velocity of our business, and about delivering on that promise We thrive with addressing sophisticated business problems with elegant solutions to automate away toil, speed up access to tools and resources, track and surface important data and the actions that they drive, and in all ways free Zillow to move faster, think bigger, and complete our vision of helping our customers unlock the next chapterSobre el equipoNos apasiona el poder de ServiceNow para mejorar las vidas de nuestros empleados y la velocidad de nuestro negocio, y cumplir esa promesa Prosperamos al abordar problemas comerciales sofisticados con soluciones elegantes para automatizar el trabajo, acelerar el acceso a herramientas y recursos, rastrear y mostrar datos importantes y las acciones que impulsan, y en todos los sentidos liberamos a Zillow para moverse más rápido, pensar en grande y completar. Nuestra visión de ayudar a nuestros clientes a desbloquear el próximo capítulo**About the role**:We are currently seeking a highly skilled and experienced Senior ServiceNow Developer to join our team. In this role, you will have the opportunity to develop, configure, and customize the ServiceNow platform to align with our business requirements. Initially, your focus will be on our HR Service Delivery (HRSD) area, expanding into other key areas such as ITSM in the future.As a Senior ServiceNow Developer, you will leverage your extensive experience and deep understanding of the platform to deliver exceptional results. Your collaborative approach and customer-centric mindset will be instrumental in driving maximum value across the ServiceNow platform. In this role, you will be recognized for your expertise and respected as a valuable resource by your peers, who frequently seek your feedback, advice, and mentorship.If you are a highly motivated individual with a strong dedication to excellence and a passion for leveraging ServiceNow to achieve business objectives, this is an exciting opportunity to make a significant impact within our organization.**Sobre el rol**Actualmente estamos buscando un Senior Developer de ServiceNow altamente capacitado y con experiência para unirse a nuestro equipo. En este puesto, tendrás la oportunidad de desarrollar, configurar y personalizar la plataforma ServiceNow para alinearla con nuestros requisitos comerciales. Inicialmente, su atención se centrará en nuestra área de prestación de servicios de recursos humanos (HRSD), expandiéndose a otras áreas clave como ITSM en el futuro.Como Senior Developer de ServiceNow, aprovecharás tu amplia experiência y tu profundo conocimiento de la plataforma para ofrecer resultados excepcionales. Tu enfoque colaborativo y tu mentalidad centrada en el cliente serán fundamentales para generar el máximo valor en la plataforma ServiceNow. En este puesto, tus pares te reconocerán por tu experiência y te respetarán como un recurso valioso, a quien podrán acudir con sus comentarios, consejos y en búsqueda de tutoría.Si eres una persona altamente motivada con una fuerte dedicación a la excelencia y una pasión por aprovechar ServiceNow para lograr objetivos comerciales, esta es una oportunidad emocionante para generar un impacto significativo dentro de nuestra organización.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.**Who you are**:**Responsibilities**- Key contributor to the team, with initial responsibilities aligned to HR Service Delivery development.- Taking a leading role in important ServiceNow initiatives, designs, and operational events.- Configure and customize the ServiceNow platform in collaboration with IT teams, the TPM, and ServiceNow stakeholders to align with business requirements including workflows, forms, fields, UI, and integrations.- Support implemented and proposed solutions on the ServiceNow platform.- Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures.- Provide mentorship and guidance, engage in peer reviews, and share knowledge freely across the team.- Maintain accurate documentation of configurations, processes, and customizations.- Work with others to drive adoption and use of the ServiceNow platform.- Habitually design technically and operationally scalable solutions.- Deliver critical multi-component features and ensure quality results.- Contribute to projec