Client Advisor/ Stylist

**Location**:Mexico City, MX**ID**:10837**WHY WORK FOR VALENTINO**- A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.**WHAT WE BELIEVE IN**- Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.**WHO ARE WE LOOKING FOR**- A Client Advisor for our boutique located in El Palacio de Hierro Perisur. _“_We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.”_ The Client Advisor’s role is crucial and _contributes to driving sales through providing a genuine experience to each client._**Key Responsibilities**:**Brand Experience**:- Master the Client Journey to create strong long term client relationships.- Clientele and proactive engagement with existing and potential- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).- Aware of CRM targets and actively engages in all actions to reach them- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe- Consistently captures client data and takes notes of all qualitative information- Knows their portfolio of customers, and the VVICs and VICs they handle- Consistently works to achieve given sales, KPIs and CRM targets**Styling**:- Strive to discover your clients and their every need, and to guide them across all categories of the brand.- Familiar with current fashion and in season trends to curate looks- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.- Stay informed about new arrivals, seasonal trends, and special events within the store.**Merchandise and Visuals**:- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)- Ensure product maintenance, replenishment on the floor- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.**Operations**:- Knowledge and understanding of company policies and procedures- Ability to use POS system to perform all client transactions- Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)**Requirements**:- Previous luxury retail sales with relevant clientele focused experience- Proven track record in achieving sales results- Exceptional clientele, customer relationship building skills- Demonstrate strong verbal and written communication skills- Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.- Foreign Languages a plus- Action oriented; drive for results- Problem-solver- Must be a team player**HOW WE ARE**- The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.