Senior Manager Regional Credit Card Production Support

**ID de la solicitud**: **Rango Salarial**:Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.**Purpose**Contributes to the overall success of the CCA Cards Technology Regional Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.**Accountabilities**- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge- Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.- Promotes a high-performance environment and implements a workforce strategy that attracts, retains, develops, and motivates its team by fostering an inclusive work environment and utilizing a coaching mindset and behaviors; communicates the vision, values, and business strategy; and manages a succession and development plan for the team.- Must maintain detailed and updated control over the resolution of incidents, change requests and stability of the core issuing and acquiring systems, to ensure compliance with the suppliers' contractual commitments and agreements, as well as to identify areas for improvement on issues that are negatively impacting the sales and service objectives of this product.**Education / experience**- 5+ years of IT experience- 3+ years of Credit Card Support experience- Experience in organizational and process design; able to influence senior leadership to adopt and affect change in a technology department- Knowledge of Negotiation Strategies- Knowledge of Credit Card product from both technical and business perspective- Advanced knowledge of Project Methodologies (Agile and Waterfall)- Proficiency in Microsoft Office tools.- Excellent communication skills in both Spanish and English. Ability to communicate confidently and clearly with the executive leadership team, including business and technology,- Highly proactive and curious- Develop relationships at all levels- This role requires:- Ability to comprehensively visualize issues and offer timely and efficient solutions.- Ability to align personal values with Scotiabank's principles and values- Ability to congratulate outstanding work, express gratitude for a job well done, and provide timely feedback and correct when it falls short of expectations.**_At Scotiabank, we value the unique skills and experiences that each person brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for all. All employees must comply with the bank's policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations._****_"If you require any accessibility accommodations during the process, please inform our Talent Acquisition team."_****_ **Under no circumstances will we request pregnancy or HIV testing.**_**Ubicación(s): México : Ciudad de México : CuauhtémocScotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.