Bpo Jr. Trainer

**Job Information**:Department Name- BPOJob Type- Full timeIndustry- InsuranceService Now Ticket- INC Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 08/22/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements. Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company. Identify learning opportunities and training gaps.**Responsibilities and functions**- Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.- Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.- Gauge effectiveness of the training content and communicate areas of opportunity in all training-related activities.- Use LMS platforms to assign and complete courses and export results.- Manage training administrative duties including payroll, risk documentation, attendance tracking, adhering to consequence matrices, and conducting necessary discussions with Ambassadors.- Provide feedback to Ambassadors following SMART methodology.- Supervise, support and engage with Ambassadors as needed.- Develop training analysis, projects and initiatives to enhance the development of program agents.**Requirements**:- Bachelor's degree (Desirable)- Advanced English level- Specialized knowledge:- Basic Instructional Design- Basic LMS knowledge- Basic knowledge on Authoring tools (I.E. Articulate 360)- Computer knowledge- Microsoft Office (Excel, Word, PowerPoint, Forms, Outlook, Teams)- Google Slides- Experience: 1 to 3 years of experience in training or education-related fields- Service oriented- Problem solving- Attention to detail**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities