Director of Operations

**Focus on Internal Excellence**You'll be a strategic leader, leveraging data to make informed decisions and drive successful project completion. This role is critical in driving the operational success of Tax Goddess, ensuring efficiency, quality, and cost-effective management of resources.**Colleboration is Key**We value teamwork You'll foster a cohesive environment by working closely with various departments to ensure everyone's aligned towards shared goals. You will play a vital role in fostering innovation, transparency, and growth.**Are You the Right Fit?****Responsibilities**:- Leadership and Management: Provide strategic direction and leadership for all internal operations departments, including legal, data analysis, project management, process and system implementation, QC/QA, and operational admins. Foster a collaborative and high-performing work environment. Lead the department's daily operations to achieve the highest standards of efficiency and quality. Drive operational excellence through effective management and strategic oversight.- Strategic Implementation: Align departmental operations with the company's strategic objectives, ensuring your team's efforts contribute directly to the firm's goals.- Operational Excellence: Develop and implement strategies to streamline processes and systems, ensuring operational efficiency and effectiveness across all internal departments. Lead continuous improvement initiatives by identifying areas for improvement and implementing innovative solutions.- Project Management: Oversee the successful planning, execution, and delivery of key operational projects. Manage resources effectively and ensure projects are completed on time, within budget, and meet established quality standards.- Data-driven decision-making: Leverage data analysis to identify trends and insights that inform strategic decision-making concerning internal operations. Collaborate with the data analysis team to ensure data integrity and accessibility.- Quality Control & Assurance: Establish and maintain a robust QC/QA framework to ensure the accuracy, efficiency, and compliance of all internal operations.- Compliance and Risk Management: Ensure all operations for the entire firm comply with legal and regulatory standards. Develop and implement risk management strategies to safeguard the department and company as a whole while working closely with your legal department.- Budget Management: Develop and manage the operational budget for all internal departments, ensuring efficient allocation, sustainability, and cost-effective resource management.- Talent Management: Recruit, hire, and develop a high-performing team within internal operations. Ensure that your teams & your upline manager thrive.- Communication and Collaboration: Maintain excellent communication with senior leadership, departmental heads, and cross-functional teams to foster collaboration and alignment across the organization.- Technology Integration and Innovation: Champion the adoption of technological solutions that streamline departmental operations and enhance service delivery.**Working Hours**- Our business hours for operations in the USA are from 8:00 am to 5:00 pm Mountain Standard Time (MST) in Arizona.- Expect to work at least 40 hours per week.- Tax Goddess provides equal contractor opportunities to applicants and staff without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law._Pay: $200.00 - $280.00 per hourExpected hours: 45 per week