Claims Customer Care Specialist
hace 2 días
Job Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy information.Key Responsibilities:- Establishes a connection with customers to gather and capture information, to file a first notice of loss claim- Provides an overview of the basic claims process and information of a general nature to customers.- Receives, screens, and routes incoming telephone calls and other electronic correspondence- Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards- Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation- Assist customers with scheduling auto and/or property inspections, and a rental car as needed- Remain empathetic, and engaged during customer interactions- Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claimSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High School Diploma or GED (preferred)- 0-2 years experience (preferred)- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.- Call Center experience (preferred)- Insurance industry knowledge (preferred)Certificates, Licenses, Registrations- NoneFunctional Skills- Ability to empathize with the customer- Performs routine tasks of basic complexity under general supervision- Knowledge of Excel and Word- Good organization skills with timely follow-up skills- Good oral and written communication skills- Need to be bilingual in English and SpanishIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Bilingual Insurance Claims
hace 3 días
Tijuana, México Integon Service Co. A tiempo completoAn insurance servicing company in Tijuana seeks a Customer Care Representative to provide essential support to clients. In this role, you'll connect with customers, providing guidance through the claims process while ensuring they feel understood. The position requires a High School diploma and bilingual communication (English/Spanish). Preferred candidates...
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Claims Support Specialist
hace 2 semanas
Tijuana, México Allstate Northern Ireland Limited A tiempo completoJob Overview A leading insurance provider is seeking a Customer Service Representative in Tijuana. In this role, you will handle inbound calls related to property damage claims, de‑escalate customer issues, and provide quality information to contractors and borrowers. The position is full-time in the office and offers the opportunity to join a supportive...
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Claims Support Specialist
hace 2 semanas
Tijuana, México Allstate Northern Ireland Limited A tiempo completoJob Overview A leading insurance provider is seeking a Customer Service Representative in Tijuana. In this role, you will handle inbound calls related to property damage claims, de‑escalate customer issues, and provide quality information to contractors and borrowers. The position is full-time in the office and offers the opportunity to join a supportive...
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Claims Customer Care Specialist
hace 11 horas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Support Specialist
hace 2 días
Tijuana, México Allstate Northern Ireland Limited A tiempo completoA leading insurance provider is seeking a Customer Service Representative in Tijuana. In this role, you will handle inbound calls related to property damage claims, de-escalate customer issues, and provide quality information to contractors and borrowers. The ideal candidate will have strong customer service skills and preferably a high school diploma. This...
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Claims Customer Care
hace 5 días
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Customer Care
hace 2 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Customer Care
hace 2 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Support Advocate: Customer Care
hace 2 semanas
Tijuana, México Allstate Northern Ireland Limited A tiempo completoA leading insurance provider seeks a Customer Service Representative in Tijuana to manage inbound calls related to property damage claims. The role involves de-escalating customer issues and providing essential information to contractors and borrowers. Candidates should possess strong customer service skills, and a high school diploma is preferred. This...
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Property Claims Support Specialist II
hace 2 días
Tijuana, México Allstate Insurance Company A tiempo completoA leading insurance provider in Tijuana seeks a Customer Care Associate ll to manage high volume inbound calls related to property damage claims. The role involves delivering quality customer service, assisting borrowers and contractors, and updating records efficiently. Candidates should possess a High School Diploma or GED and strong communication skills....
