Claims Customer Care Specialist
hace 4 semanas
Job Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy information.Key Responsibilities:- Establishes a connection with customers to gather and capture information, to file a first notice of loss claim- Provides an overview of the basic claims process and information of a general nature to customers.- Receives, screens, and routes incoming telephone calls and other electronic correspondence- Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards- Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation- Assist customers with scheduling auto and/or property inspections, and a rental car as needed- Remain empathetic, and engaged during customer interactions- Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claimSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High School Diploma or GED (preferred)- 0-2 years experience (preferred)- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.- Call Center experience (preferred)- Insurance industry knowledge (preferred)Certificates, Licenses, Registrations- NoneFunctional Skills- Ability to empathize with the customer- Performs routine tasks of basic complexity under general supervision- Knowledge of Excel and Word- Good organization skills with timely follow-up skills- Good oral and written communication skills- Need to be bilingual in English and SpanishIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim.This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.Key Responsibilities:- Handles claim files (locates/requests files, files paperwork, reconstructs...
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Claims Customer Care Specialist
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.It's how we've become industry leaders in property and casualty insurance servicing.We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal...
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Customer Care Operations Specialist
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoThe Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...
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Claims Customer Care
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Customer Care
hace 1 semana
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Claims Customer Care
hace 4 semanas
Tijuana, México Allstate A tiempo completoAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
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Claims Customer Care
hace 3 semanas
Tijuana, México Allstate A tiempo completoAt Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs.From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication,...
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Customer Care Team Lead
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...
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Biling Specialist(Claims)
hace 3 semanas
Tijuana, México Hospital Excel A tiempo completo**_Hi there, we are looking for talent like yours to work as Billing specialist._****Join our team!!!****Requirments**:- 23 years plus.- Accounting, business administration degree or similar.- Bilingual (English - Spanish)- Two years plus of experience in costumer service.- To work in Tijuana, B.C.- ** Responsabilites**:- Costumer service.- Reception and...
