Csr/telemarketer

**Position Type**: Full-Time | Remote**Working Hours**: ESTAbout PavagoKey Responsibilities- Outbound Calls: Make 100-150 outbound calls per day to contact existing clients.- Client Verification: Verify and update client information in the system.- Customer Support: Assist customers with questions about their health insurance policies.- Data Management: Maintain accurate records of customer interactions in Zoho CRM.- Customer Engagement: Proactively address client inquiries and provide solutions.- Feedback Collection: Gather customer feedback and relay important information to the team.Required Experience & Skills- Experience: Previous experience in telemarketing or customer service roles.- Language Skills: Excellent English communication skills are essential.- Technical Proficiency: Familiarity with Zoho CRM or similar platforms.- Attention to Detail: Ability to manage detailed information accurately.- Interpersonal Skills: Strong capability to engage positively with a variety of clients.- Accountability: Reliable, with an excellent internet connection for remote work.What Makes You a Perfect Fit- Communication: Ability to articulate ideas and information clearly to both individuals and groups.- Tech-Savvy: Comfortable learning and adapting quickly to new technologies.- Empathy: Understand and address the needs and concerns of customers.- Problem-Solving: Effectively identify and resolve client issues promptly.- Independence: Demonstrated ability to work independently and manage time effectively.What Does a Typical Day Look Like?A typical day involves serving as the frontline representative for the company. You will make 100-150 outbound calls to reach clients and confirm their information, respond to questions about health insurance policies, and document all interactions in Zoho CRM. In this role, you play a pivotal part in ensuring customer satisfaction by providing accurate information, timely support, and proactive communication.Interview Process- Initial Phone Call: A brief conversation to understand your experience and suitability for the role.- Video Interview: A 30-minute call to dive deeper into your professional background and assess your skills.- Final Client Interview: A comprehensive discussion with our client to ensure mutual alignment.- Background Checks: Swift verification of references and past employment details.Ready to Apply?If you’re skilled in telemarketing or customer service, confident in handling 100-150 daily outbound calls, and ready to engage directly with clients to ensure accurate information and excellent support, we’d love to hear from you