Personal Property Claims Supervisor

# **Personal Property Claims Analyst Supervisor**# # Who weAmerican International Group, Inc. (AIG) is a leading global insurance organization. We offer a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These various offerings include products and services that help businesses and individuals protect their assets and manage risks.**Get to know the business.**General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.The claim’s function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the claim’s role specialized expertise in the different business areas. The HO claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. In the case of HO this opportunity is given in even the most sensible and highly complex situations where the health and well-being of our insureds and clients is touched and where we can make a significant difference at that level.# About the role# ## What you need to know:## About the Position:## Important Information:## • The Claims Analyst Supervisor I reports to Mexico & LAC EW, HO & PP Claims Mgr.## • The primary duties of this position are: - Leadership## - Claims review (to-do list)## - Customer service to policyholders, agents, and executives (via email and phone).## ## Customer Service: - Electronic equipment claims adjustment (preparation of adjustments, quoting similar equipment, requesting requirements, and collecting signatures for agreements)## - Payment to the insured, payment to suppliers, entries in the SISE claims system## - Reserve adjustments, filing in the regulatory electronic repository## - Request and review of anti-money laundering requirements## - Bank account registration (folio registration)## - Preparation and distribution of rejection letters for inappropriate claims## - Preparation of claim notifications to the UW team, interaction with the SIU## - Recording recoveries in the claims system## - Non-cash registration (recoveries made in favor of the insured)## - Closing of reserves## - Follow-up of claims assigned to independent adjusters (report review, reserve adjustments)## We are looking for:## • Academic background: Business and/or Engineering## • Experience:## - 2 years of experience in the insurance industry## - Focused, strategically skilled leader Results-based with an analytical focus. Technical, regulatory, and legal skills. - Focus on operational processes, experience, continuous improvement, and NPS satisfaction levels.## - Supervision, analysis, monitoring, and processing of catastrophe or contingent catastrophe coverage claims.## - 2 years of experience managing property, energy, and marine claims for commercial and personal lines. In addition to the experience, the following skills are required:## - Critical: attention to detail, analysis, organization, customer service, sense of urgency, teamwork.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:CL - ClaimsAIG SEGUROS MEXICO S.A. DE C.V. #J-18808-Ljbffr