SAP ABAP- Service Management, Sr.

About the Role Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Deliver SAP WRP and S4 service lifecycle management focusing on day‑to‑day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross‑functional collaboration for SAP transformation, through continuous process improvement and advisory on high‑value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules / technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting / exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. Participate in complex initiatives such as large‑scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. Fluent English is a must. 5+ years of experience in SAP ABAP. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems / infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details provided. Strong customer service, problem‑solving, organizational, and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem‑solving skills. Proven ability to learn new technologies quickly. Hands‑on experience with programming and scripting languages. Comfortable in a fast‑paced environment and motivated by complex technical and business challenges. ITIL knowledge. Location CDMX (Mexico City) Hybrid Work Model We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected. Benefits Flexibility & Work‑Life Balance: flexible work arrangements, work from anywhere for up to 8 weeks per year. Career Development and Growth: continuous learning and skill development programmes. Industry Competitive Benefits: flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programmes, and resources for mental, physical and financial wellbeing. Cultural benefits: inclusion and belonging, flexibility, work‑life balance, and more. Social Impact: two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and ESG initiatives. Equal Employment Opportunity We seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. #J-18808-Ljbffr