Oc Logistics Consultant Ii

**Job Description**:- The OC Logistics Consultant II is responsible for field inventory management and integrity within DJO’s OfficeCare consignment locations and provides critical support in managing, maintaining, and growing DJO’s stock-and-bill program.- JOB RESPONSIBILITIES- Responds to incoming correspondence and answers inbound calls from Sales Representatives, Field Service Representatives, clinics, and/or patients.- Reviews and processes requests for increased inventory levels.- Reallocates orders based on Distribution Center availability.- Provides updates on back ordered items.- Runs Par Level Reports.- Bills customer clinics for lost inventory and unbillable claims.- Performs inventory transfers.- Escalates urgent order situations (e.g., expedite requests, upgraded freight requests) for approval.- Processes Patient Waiting and Drop Shipment ordered.- Processes returns.- Follows Company protocol for handling defective product(s).- Prepares Patient Product Agreements (PPAs) and labels for shipment to customer clinics.- Creates shipping labels and orders shipping supplies (e.g., boxes) as needed.- Investigates Held Billing issues as needed.- Identifies missing clinic claims.- Assists with identifying assigned Sales Representative.- Communicates with cross-functional internal teams as necessary.- Creates non-franchise part numbers in Agile.- Converts vendor part numbers or generic descriptions to franchise and/or non-franchise part numbers.- Processes complex order requests from Special Billing and issues chargebacks for customers utilizing a Data Loader.- Places outbound calls to Sales Representatives and Field Service Representatives to discuss inventory management issues.- Makes suggested inventory reductions/increases based on analysis of Par Level Reporting and usage.- Utilizes higher-level understanding of Company processes and procedures in order to propose alternatives to increased inventory requests (e.g., billing clinic back for shrink, returning unused products within the clinic).- Reviews and approves within set threshold for urgent order situations (e.g., expedite requests, upgraded freight requests).- Processes overstock items submitted by the DFW Distribution Center.- Processes Credit/Rebills for customer clinics.- Adheres to all internal Corporate Compliance guidelines, OIG and government healthcare regulations.- Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.- Other duties as assigned.- QUALIFICATIONS- High School Diploma required.- Minimum of 2 years of customer service experience required.- Minimum of 2 years of data entry experience required.- Minimum of 1 year of experience in inventory audit or control required.- Experience with inventory control software required.- Proficiency in MS Office Suite (Outlook, Excel, Word) required.- Experience with MS Access preferred.- Transactional experience with ERP systems (i.e., Oracle) preferred.- Must be able to type a minimum of 40 WPM.- Must speak English fluently.- Experience working in a call center strongly preferred.- Strong customer service skills, including excellent follow-up.- High attention to detail and strong organizational skills.- Ability to work independently with minimum supervision.- Ability to read, analyze, and interpret general business correspondence.- Ability to write technical reports, business correspondence, and procedure manuals.- Ability to effectively communicate, present information, and respond to questions from management, customers, and the general public.- TRAVEL- This position does not require travel.ABOUT DJO GLOBALDJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF, Compex®, DonJoy®, ProCare®, Exos, Dr.