Compliance Supervisor

hace 4 semanas

Tijuana, México Tri Source International A tiempo completo

The Compliance Supervisor handles daily monitoring and evaluation of customer interactions and compliance with the TSI company handbook and the TSI Code of Conduct. The Compliance Supervisor provides day-to-day reporting and collaborates with the corporate compliance manager to ensure the company's Code of Conduct policies and operating standards are being complied with and enforced consistently, including identifying instances of non-compliance and escalating identified concerns to the corporate compliance manager to ensure cases of non-compliance are promptly reported, investigated, and resolved.JOB RESPONSIBILITIES- Support the implementation and enforcement of company and client-specific policies, rules, and standard operating procedures to ensure operational compliance by company employees.- Audit of Attendance records - All levels & All departments.- Monitor and Report on Operational Compliance of floor incidents - Cell phones, breaks, YouTube, food on the production, badges, etc.- Audit all Agent, TL, PM, and OM coaching's for thoroughness and effectiveness.- Update and monitor weekly agent & TL performance overview reports.- Use Performance Overview Reports to ensure Performance Improvement Plans are executed when necessary.- Provide day-to-day reporting and collaborate with the corporate compliance manager to ensure the company's Code of Conduct policies and operating standards are being complied with and enforced consistently. Including identifying instances of non-compliance and escalating identified concerns to the corporate compliance manager to ensure cases of non-compliance are promptly reported, investigated, and resolved.- Provide weekly reports to internal stakeholders (Compliance Manager & Human Resources) reporting instances of compliance and non-compliance.- Conduct agent and campaign-specific audits, and prepare and implement corrective action plans as needed.**Requirements**:- Call Center experience preferred- Excellent communication skills, written and verbal- Experience with Microsoft Excel & Google Sheets- Business process improvements/project management- Investigations; development and implementation of corrective actions

  • Maquiladora USMCA Compliance Senior Supervisor

    hace 2 semanas

    Tijuana, México EssilorLuxottica A tiempo completo

    A global manufacturing company in Tijuana is seeking a skilled USMCA Compliance Sr. Supervisor to lead compliance operations in its Rx lens manufacturing facility. The role involves ensuring full compliance with the USMCA for multi-origin spectacle lenses, maintaining audit-ready records, and conducting training in both English and Spanish. The ideal...

  • USMCA Compliance Senior Supervisor

    hace 4 días

    Tijuana, México Apex Call Centers A tiempo completo

    A manufacturing company in Tijuana is seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at its Rx lens manufacturing facility. The role ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for multi-origin spectacle lenses. Responsibilities include managing audits, maintaining...

  • USMCA Compliance Senior Supervisor

    hace 4 días

    tijuana, México Apex Call Centers A tiempo completo

    A manufacturing company in Tijuana is seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at its Rx lens manufacturing facility. The role ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for multi-origin spectacle lenses. Responsibilities include managing audits, maintaining...

  • USMCA Compliance Senior Supervisor – Mexico Manufacturing

    hace 2 semanas

    Tijuana, México EssilorLuxottica Mexico A tiempo completo

    A leading optics company is seeking a USMCA Compliance Sr. Supervisor to lead compliance operations at their manufacturing facility in Mexico. The role involves ensuring compliance with the USMCA for multi-origin spectacle lenses, managing audits, and conducting training in both English and Spanish. Candidates must have a Bachelor's degree and over 5 years...

  • Supervisor Compliance Import Export

    hace 6 días

    Tijuana, México AR Consultoria RH A tiempo completo

    Empresa logística solicita Supervisor Compliance Import-Export **Actividades** Obtención del programa IMMEX - Obtención de las certificaciones iva ieps Correcto control del anexo 24 y anexo 30 Correcto control de catálogos de productos Responsable de Auditoría preventiva para mantener la certificaciones actuales de...

  • Customs and Compliance Sr. Supervisor

    hace 4 semanas

    Tijuana, México EssilorLuxottica A tiempo completo

    About the RoleWe are seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at our Rx lens manufacturing facility in Mexico. This position ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for the production and export of multi-origin spectacle lenses.Key ResponsibilitiesEnsure lens...

  • Customs and Compliance Sr. Supervisor

    hace 3 semanas

    Tijuana, México EssilorLuxottica A tiempo completo

    About the RoleWe are seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at our Rx lens manufacturing facility in Mexico. This position ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for the production and export of multi-origin spectacle lenses.Key ResponsibilitiesEnsure lens...

  • Customs and Compliance Sr. Supervisor

    hace 4 semanas

    Tijuana, México EssilorLuxottica A tiempo completo

    About the RoleWe are seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at our Rx lens manufacturing facility in Mexico. This position ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for the production and export of multi-origin spectacle lenses.Key ResponsibilitiesEnsure lens...

  • Customs and compliance sr. supervisor

    hace 37 minutos

    Tijuana, México EssilorLuxottica A tiempo completo

    About the RoleWe are seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at our Rx lens manufacturing facility in Mexico. This position ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for the production and export of multi-origin spectacle lenses.Key Responsibilities- Ensure lens...

  • Customs and Compliance Sr. Supervisor

    hace 6 días

    Tijuana, México EssilorLuxottica A tiempo completo

    About the RoleWe are seeking a highly skilled USMCA Compliance Sr. Supervisor to lead compliance operations at our Rx lens manufacturing facility in Mexico. This position ensures full, audit-ready compliance with the United States-Mexico-Canada Agreement (USMCA) for the production and export of multi-origin spectacle lenses.Key ResponsibilitiesEnsure lens...