Customer Service Agent

hace 2 semanas

Hermosillo, México Intugo A tiempo completo

**International company looking for talent to join our team**Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO). They deliver different services: Customer Support, deliver inbound, outbound and omnichannel services throughout the customer lifecycle. Sales Services, inbound and outbound sales services grow revenue and deepen customer relationships.**PROFILE**- 6 months - 1 year Contact Center experience is preferred, but not required- High school diploma or GED is required.- Must have basic computer skills. Microsoft Office knowledge is a plus.- Excellent customer service skills in both written and verbal communication is essential.- Must have the ability to use problem-solving and critical thinking skills.**JOB DESCRIPTION**- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.- Accurately and efficiently process information and complete tasks in a timely manner.- Consistently demonstrate the company’s core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.- Be an excellent and professional liaison for the company and our client to the customer.- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.- Maintain a high level of punctuality and have consistent and reliable attendance standards.- Maintain and protect company and client information and always use strict confidentiality.- Perform other duties as assignedTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $14,000.00 - $17,800.00 al mesHorario:- Diurno- Turno matutinoPrestaciones:- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono mensualExperiência:- Contact Center: 1 año (Deseable)Idioma:- Ingles (Obligatorio)Lugar de trabajo: Empleo presencial

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