Customer Enablement Management

hace 3 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**- Manages the operational business relationship of mid-size to large accounts; serves on the account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.- Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.- Act as sales enabler solving complex situations.**_ Education and Experience Required: _**- First-level university degree or equivalent experience; may have advanced university degree.- Typically 5 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management.- Typically more than 2 years of experience supporting large accounts and customer-facing activities.**_ Knowledge and Skills: _**- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Developing consulting, negotiation, and influence skills.- Solid understanding of core HP businesses and the revenue cycle.- Superior research and analytical skills.- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Demonstrated project management skills such as planning, execution, and implementation.- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above- Basic financial and business acumen.- Ability to identify and implement customer-specific process improvements.

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