Skip Tracing Specialist

**Mexico Office Skip-tracing specialist**Full-time -Non-Exempt - reports to the Contact Center Collections Manager.**Summary**:Manages the skip-tracing efforts in console’s workloads for any of clients in accordance with the organization's policies and applicable laws. Responsibilities: Searching and locating contact information for customers and borrowers and calling out to confirm telephones, deceased status or any other relevant data.**Essential Duties and Responsibilities**:- Review daily skip tracing workloads to search for new contact information.- Notate in detail each account with the skip-tracing efforts completed on the accounts.- Update customer’s accounts in Interlink-when confirming new contact information.- Run bad address and no phones reports in Interlink to make skip tracing efforts.- Make outbound calls to leave messages, contact borrowers, collect on past due accounts, etc.- Use all the authorized sources of contact information to maintain our database.- Follow skip-tracing Concord’s policy and make suggestions to improve procedures.- Complete skip tracing efforts submitted by the support team due a client’s request and provide outcome.- Provide tracking reports with a summary of the skip-tracing efforts on a weekly and monthly basis.- Provide feedback to Supervisors and trainers based on the trends showed on the skip-tracing tiers in consoles.- Able to react to change productively and handle other tasks as assigned.- Assist in training and orientation to all new team members.- Complete Compliance quizzes as necessary.- Communicate all relevant changes, updates to Supervisors, Team Leaders and Management team members.- Make the necessary recommendations to enforce, review and evaluate current policies and procedures.**In addition to the previous, the Skip tracing specialist will perform**:- Follow the Skip tracing policy defined by the Contact Center Leadership.- Make recommendations to the Training and Supervision Staff based on the trends showed on the weekly and monthly reports.**Requirements**:- Prior collections experience (6 months)- Knowledge of FDCPA and State rules and regulations- Prior Supervisory / Management experience - preferred- Basic knowledge of Energy Efficiency operations - preferred- Business degree or equivalent - preferred- Basic Computer Skills- Knowledge of Microsoft Office- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus- Good communication skills, both written and verbal- Leadership experience and the ability to provide support and direction to develop and motivate a team- Ability to communicate and meet company goals and objectives- Must be willing to work in excess of 48 hours per week when business conditions or special projects make such scheduling necessary.- Must willing and able to travel as required by clients/projects**Benefits**- Salary 16,000 PESOS- Bonus 4,000- benefits law- insurance medical expenses