Project Specialist

600+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.That is where you come in. Helping unite physicians across the world to support betterpatient outcomes—and even save lives— is an incredible feeling. Join us**What we’re about**:- Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners and we’re growing every day.- Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.- Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.**What we’re looking for**:Part of this role will include management and setup of the commercial and operational aspects of integrating 3rd party top-up vendors to help us with our internal quotas as needed.**Responsibilities**- Develop and execute fielding plans for all quotas that require external assistance- Communicate with Sermo’s global network of vendors to kick off, advance and ultimately resolve top-up engagements- Fine tune and revise calculations and actions taken by the RTP Fielding module- Catalog and report on sub-optimal vendor selection decisions made at Bidding- Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module- Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed- Coordinate with Client-facing staff when client approval for changes are required for any quota- Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines- Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs- Prepare, deliver and improve on SOPs governing Sermo’s delivery methodology on project fielding & top up**Skills and Qualifications**- Natural ability with data analysis, and insights generated from numerical data- Experience developing and executing fielding plans alongside clients- Expert knowledge of Market Research industry top up market- Proven record of high performance in a role assisting others in project/program delivery- Strong preference for a dynamic work environment, with complex moving parts and deadlines- Excellent communication skills, both with internal stakeholders as well as with external Sermo clients- Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time- Detail-oriented and accurate, even under periods of high workloadAbout- Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners, and the medical community at large. To learn more, visitWe are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status