Gcp Platform Tsr Technology Lead

**GCP Platform TSR Technology Lead**MANDATORY TECHNOLOGIES- Object Oriented JavaScript and related frame works, Type Script, HTML5, CSS Frameworks.- RESTFULL Web API’s using Java and Python core framework.Desirable:- Good understanding and experience in Database development and support.- Good Understanding and cording experience in Algorithms & Data Structures- Should have understanding of System Design / scaling- Should have experience in testing Applications- Should have basic understanding of Networking Protocols and trouble shootingMAIN EXPERIENCE REQUIRED- Degree in IT / Computer Science / related discipline with 6+ years of experience in IT industry as a Support Engineer with Development experience.- +3 years of Experience in developing and supporting RESTFULL Web API’s using Java and Python core framework.- Experience in enterprise level Product Support experience.- Experience in Developing and supporting User Interface (UI) Rich Web Applications, and Web Service Applications using Front End/User Interface (UI) Technologies like Object Oriented JavaScript and related frame works, Type Script, HTML5, CSS Frameworks.- Experience in any standard webserver and related framework- Experience in Unix/Linux commands and shell scripting.MANDATORY SKILLS / REQUIREMENTS- Excellent customer interfacing skills.- Excellent written and verbal communication skills in English- Strong attention to detail and outstanding analytical and Problem-solving skills.HIRING TYPE: EmployeeDESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE: Experience in designing DB schemas for SQL and Non-SQL DB’s. - Google Cloud certification (GCP) is preferred***- REMARKS SECTION- ***PROJECT ACTIVITIES AND RESPONSIBILITIES- Maintain response and resolution speed as defined by SLOs;- Keep high customer satisfaction scores and follow quality standards in 90% of cases.- Assist and respond consults from other Technical Support Representatives through existing systems and tools.- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.- Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.- Reactively file issue reports to Product Engineering team, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.- Perform community management tasks as needed by the business.- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Product Engineers and Program Managers.)- Adhere to project timelines and create release deliverables.- Participate in debugging design/code issues and identify the root cause.Tipo de puesto: Tiempo completoSalario: $31,000.00 - $52,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Programa de referidos- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaConsideraciones ante el COVID-19:Trabajo remoto.Educación:- Licenciatura terminada (Obligatorio)