Senior Functional Consultant

hace 2 meses

guadalajara, México sonataOne A tiempo completo

Sonata software overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes various platforms designed to enhance customer experiences.

Role: Dynamics EE Consultant

Location: Guadalajara, Mexico

Type of hire: Full time

This opportunity is not available for visa sponsorship.

No. Of openings: 2

Job description:

Are you looking for a role that utilizes your passion for technology? Are you interested in receiving unrivalled training? Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft premier enterprise customers - enabling them to make the most out of their technology and move their business forward?

What we do best

Customer engineers provide various services to our enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. This includes providing rapid onsite expertise to resolve critical situations.

We need individuals that:

  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.
  • Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation.
  • Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships.
  • Enjoy teamwork and actively contribute to their peer group as well as our customer account teams.
  • Communicate at all levels from CIO to the technical staff on the ground.

Expertise required

  • Experience in the enterprise customer arena.
  • Face-to-face customer engagement skills.
  • Excellent written, oral and presentation skills.
  • Troubleshooting knowledge & skills.
  • Degree qualification or equivalent experience.
  • Good understanding of ITIL/service management.
  • Passion for new innovative technology and drive customer transformation.
  • Ability to deliver presentations and discuss complimentary products at a solutions level.
  • Ability to handle customer critical issues and work in difficult situations.

Soft skills:

  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, with the ability to convey technical information to non-technical stakeholders.

Technical expertise required

  • CRM administration.
  • Application functionality including sales, services, marketing, and administration.
  • Customizations and solutions.
  • Integration with other products (SharePoint, Exchange, Logic Apps & Azure Functions).
  • Dynamics 365 customer engagement (CRM) architecture.
  • Understanding and ability to explain Dynamics 365 customer engagement (CRM) platform to the customer.

Why join Sonata Software?

At Sonata, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you will not be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata software is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

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