Supervisor, Desktop Support

hace 4 semanas

Colonia Lomas de Chapultepec, México LoJack A tiempo completo

Resumen:Based in beautiful CDMX, we are LoJack, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking to contract a highly skilled bilingual (SP/EN) Desktop Support Supervisor with at least 5 years of experience. This position reports to the Sr. Manager, Information Technology. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. LoJack offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly traded tech company without the rigidity and red tape.In particular, we offer:- Meaningful work with the potential to disrupt an entire industry- Visionary leadership- Access to cutting-edge tools and technologiesInnovative, intelligent, collaborative teammates**Responsabilidades**:**Responsibilities**:- Responsible for the day-to-day operations of the IT support function for the LoJack Mexico office, managing one to two local Desktop Support Technicians.- Directly responsible for ensuring all IT policies and procedures are applied and adhered to in all matters concerning IT support.- Works closely with site leadership to ensure a high level of prompt, efficient support.- Provides hands-on expert desktop administration that includes workstation imaging, software installation, upgrades, maintenance and performance monitoring- Escalated IT support, troubleshooting complex and high-level desktop and end-user related issues- Installs, configures, and upgrades approved hardware, software, desk phones, softphones, corporate mobile devices and computer-related peripherals- Documents new procedures and information and updates current documentation- Assists in updating the IT desktop inventory list for all new/replacement and returned equipment.- On-call duty rotation as required.- Other duties as may be assigned.Calificaciones:Must Haves5+ Years extensive experience implementing, administering/supporting the following technologies:- Windows OS through Windows 10- Linux OS- MacOS- Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS- Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...)- Advanced Knowledge of Microsoft Office through O365- iOS and Android Mobile Device administration and support- Enterprise printers/scanners- Label Printers- Executive-level support- Remote desktop management tools such as Kaseya or equivalent- Audiovisual and teleconferencing unified communications tools and related equipmentStrong Pluses- Experience with Help Desk Ticketing systems such as JIRA- Extensive Experience with Powershell, CLI- Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, Linux,- Involvement with company-wide deployments and/or migration effortsIf you are a talented Desktop Support Supervisor with at least 5 years of experience and an interest in the Internet of Things domain, we want to speak with you.

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