IT Operations On-site

hace 3 semanas

Puebla, México DRÄXLMAIER Group A tiempo completo

**Objective of job**.Operate office or shop floor systems at a site, in compliance with applicable ITSM processes, standardsand IT guidelines**Principle activities**- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor- Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)- Track local IT jobs and tasks and mark detected deviations- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)- Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)- Conduct work packages in IT service requests and IT or carline projects on-site- Assist in development and secure maintaining the hardware and software asset management**Objective of job**.Operate office or shop floor systems at a site, in compliance with applicable ITSM processes, standardsand IT guidelines**Principle activities**- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor- Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.)- Track local IT jobs and tasks and mark detected deviations- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)- Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)- Conduct work packages in IT service requests and IT or carline projects on-site- Assist in development and secure maintaining the hardware and software asset management- **Job requirements**Bachelor's DegreeTechnical KnowledgeProblem Solving ToolsGood technical knowledge in Windows operating systemsHardware troubleshooting and replacementLanguagesEnglish**Intégrate a nuestro equipo de trabajo y aplica ahora

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