Eut Desktop Engineer

hace 2 semanas

San Pedro Garza García, México Johnson Controls A tiempo completo

The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments. This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure.**Key Responsibilities**:- Provide Level 3 desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.- Manage and deploy desktop images, configurations, and device lifecycle processes.- Administer and support Microsoft Windows operating systems, including Windows 10/11.- Utilize tools such as Microsoft Intune for device management and deployment.- Troubleshoot and support mobile devices running iOS and Android.- Manage Active Directory, Azure AD, and Microsoft 365 environments.- Implement and maintain endpoint security measures to protect against threats.- Collaborate with network, security, and server teams to resolve cross-functional issues.- Document solutions, best practices, and known issues, sharing insights with the IT team.- Participate in major incident management, problem and change management, and service improvement initiatives.- Provide support for related project services, including onboarding and technical change requests.- Maintain up-to-date knowledge of industry trends and best practices in end-user computing.**Qualifications**:- Bachelor's degree in Computer Science, Information Technology, or a related field or 5-8 years of related experience.- Extensive experience in desktop support and end-user computing environments.- Strong troubleshooting skills and proficiency in Microsoft Windows operating systems.- Experience with SCCM, Intune, and other device management tools.- Knowledge of Active Directory, Azure AD, and Microsoft 365.- Familiarity with ITIL framework and best practices.- Excellent customer service and communication skills.- Ability to work independently and as part of a team.- Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.**Key Personal Attributes**:- Exceptional problem-solving skills.- Strong time management and organizational abilities.- Ability to handle multiple tasks and prioritize effectively.- Positive attitude and a commitment to continuous learning and improvement.

  • Eut Desktop Engineer

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Job Summary**: The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments. This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure. **Key...

  • Eut Desktop Engineer

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Job Summary**: The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments. This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure.**Key...

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