Payroll Associate

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.**We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.****Job Summary**:Payroll at Tetra Pak is complex, fast-paced and ideal if you enjoy a challenge. Tetra Pak is now seeking a Payroll Associate to join our HR Service Center and team of payroll professionals to deliver highly accurate and timely payroll to its employees for Mexico payrolls and supporting the countries located in Central America and Caribbean when needed. In this role, you will run multiple payroll processes and resolve, what is often, complex questions for our internal customers. In this role, you will use your inquisitive mindset and payroll knowledge to continually improve current processes and research issues to discover root causes. Our team works together across borders to deliver the best service to our colleagues in the business.This position is based in Queretaro - MX.Tetra Pak does not consider applicants (Internal or External) who require international relocation or visa sponsorship.**What you will do**:As a Payroll Associate you will:- Execute payroll processes and payments accurately and in a timely manner. Use existing or can improved local procedures to solve routine or standard problems;- Ensure proper updates are made in relevant payroll / time management systems. Supporting countries in scope;- Be responsible for the calculation of payroll, retroactive payments, severance payments, garnishments, timekeeping and other payments as required to process payroll;- Create ad hoc reports for stakeholders as well as support audit requests when relevant;- Respond to employee inquiries with a strong customer focus. Liaise or escalate queries to relevant HR contact, when necessary, on specific areas of inquiry to provide seamless resolution. Manage, track, and follow up on employee inquiries in the ticket handling system;- Guide and direct employees and managers to information on the HR self-service portal to foster a habit of finding the necessary data on the portal;- Participate in monthly, quarterly, and annual reconciliations, audits, and perform routine analysis ensuring accuracy of the data in the payroll system;- Identify and work on continuous improvement related to any payroll process. Proactively suggest any changes needed in the current process when accordingly;**We believe you have**:- A bachelor’s degree or equivalent skills and experience is required;- At least 3 years of solid payroll process experience in Mexico payroll;- Knowledge of time and attendance systems. Kronos will be a plus;- Experience of working in a customer-facing environment;- Intermediate English level is a must;- Inquisitive and critical thinking skills;- Detail-orientation and discipline to follow procedures and deliver accurate results;- A constructive way of communicating about issues, both major and minor;- High customer orientation;- Ability to learn quickly and adapt to change;- Excellent organizational and time management skills;- Analytic mind;**We Offer You**- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape- A culture that pioneers a spirit of innovation where our industry experts drive visible results- An equal opportunity employment experience that values diversity and inclusion- Market competitive compensation and benefits with flexible working arrangementsThis job posting expires on **August 14th, 2025.**- Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._