HR Shared Services Head

We're looking for a motivated and driven HR Shared Services Head  who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

The HR Shared Services Head (Head of HR Hub Site Lead) will be responsible for establishing and managing all people related topics in the shared services center in Mexico to serve the North and South American regions. This role will focus on overseeing all aspects of the Hub's Human Resources operations, with a strong emphasis on HR operations, people and culture management, employee engagement, compliance, office and safety management. In the early stages, this role will handle critical HR administrative tasks, such as contract creation and payroll coordination with the Head of Accounting for the first group of employees. As the Hub grows, the HR Hub Site Lead will be responsible for expanding the local HR team, following the headquarters' guidelines. This role will also focus on leading day-to-day activities, ensuring an efficient and compliant execution of operational tasks, and fostering a positive community environment.

This is position is located in Mexico City.

Your Tasks – Paint the world green

Responsibilities (early stages of HUB establishment):

• People Strategy: In partnership with global and local leadership, develop People 
strategy, roadmap, and HR operating model aligned with business priorities and 
needs. 
• Contract Management: Create and manage employment contracts for newly hired 
employees, ensuring legal and regulatory compliance.
• Payroll Coordination: Oversee payroll processing in collaboration with the Finance 
Manager, ensuring timely and accurate compensation for employees.
• HR Admin Tasks : Handle essential HR administration tasks such as maintaining 
employee records, handling benefits administration, and managing local HR 
systems

Local Authority for Headquarter Function Roles:

• Legal Representation: Serve as the local authority with power of attorney to sign 
employment contracts, termination letters, and other employment-related 
documents.
• Compliance Oversight: Handle necessary local legal HR tasks and ensure full 
compliance with all applicable labor laws, regulations, and corporate policies.
• Employee Relations: Act as the primary point of contact for employee relations 
issues at the site level, offering support and resolving HR matters effectively.
• Onboarding Management : Oversee and manage local onboarding processes to 
ensure a seamless experience for new employees.

People Management:

• Team Leadership: Lead, coach, and develop team of HR specialists (dependent on 
size of Hub), ensuring alignment with the Hub’s goals and objectives.
• Performance Management: Conduct regular performance reviews, set clear 
objectives, and provide ongoing feedback and development opportunities for team 
members.

Community Building:

• Cultivating a Positive Environment: Foster a positive and inclusive office 
environment that encourages collaboration, innovation, and employee 
engagement.
• Event Management: Plan, organize, and oversee community-building events and 
activities to promote team cohesion and a strong sense of belonging among 
employees.
• Employee Engagement: Implement strategies to maintain high levels of employee 
morale, motivation, and satisfaction, ensuring the Hub is a great place to work.

Site Operations (early stages of HUB establishment, then dedicated 0.5 / 1 office 
management FTE)

• Facility Management: Lead and manage the day-to-day operations of the Hub to 
ensure a well-maintained, safe, and efficient office environment.
• Logistics Coordination: Oversee office logistics, including space planning, 
equipment procurement, and maintenance needs to support operational efficiency.
• Health and Safety: Ensure that health and safety standards are met and 
maintained, conducting regular audits and inspections to comply with safety 
regulations

• Education: Bachelor's degree in human resources, Business Administration, or a 
related field is required. A master’s degree or recognized HR certification (e.g., 
SHRM, HRCI) is a plus.
• Extensive HR Operations Experience: At least 8-10 years of experience managing 
HR operations within a shared services center or similar structure. You should have 
hands-on experience coordinating HR processes across multiple functions such as 
payroll, contract management, and compliance.
• Leadership and Coordination Expertise: Proven ability to lead and coordinate 
cross-functional teams in a hub environment, ensuring seamless collaboration 
between HR, Finance, and other departments. Experience in scaling operations as 
the hub grows is highly desirable.
• HR Administration and Payroll Expertise: Strong background in managing critical 
HR administration tasks, including overseeing payroll processing, employee 
records, benefits management, and onboarding, with a focus on accuracy and 
timeliness.
• Compliance and Legal Knowledge : In-depth understanding of Mexican labor laws 
and experience ensuring full HR compliance with local regulations. Previous 
experience acting as a legal representative (or similar) with responsibility for signing 
contracts and handling employee relations matters is advantageous.
• Employee Relations and Hub Coordination: Demonstrated ability to act as a 
central point of contact for employee relations, offering practical support and 
solutions. Experience in coordinating people-related activities across multiple 
teams while fostering a cohesive and collaborative work environment.
• Office and Facilities Coordination : Prior experience in managing the operational 
aspects of a hub, including office logistics, health and safety, and space planning. 
You should be comfortable leading the establishment of new processes and 
infrastructure as the site grows.
• Multilingual Communication: Strong communication skills with the ability to 
coordinate between local and global teams. Full professional fluency in both 
English and Spanish is required.
• Strategic Community Building: Experience leading employee engagement 
initiatives, coordinating community-building events, and promoting a positive work 
culture in a growing team

• You have an impact. With innovation and smart technology,  we are  creating the easiest way to travel. We want your ideas  and give you autonomy to make them reality.
• Teamwork makes the dream work. Our  Flix Team  has people  from over 80 different nations. We work in a multicultural  environment where we can challenge and support each other.
• We're not only green in color. We’re  building for the long  term, and that means protecting our planet. We constantly  test new green technologies and compensate for the CO2  after all our business travel since 2018.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story: