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**Overview****Responsibilities**Responsibilities: - Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians. - Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). - Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians. - Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training. - Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. - Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. - Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities. - Embodies our culture and values.**Qualifications**Required Qualifications:- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.- Ability to work on rotational shifts (day/night) according the role's needs including weekends - Language proficiency: fluent in reading, speaking and writing English**Background Check Requirements**: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.While not required, we also look for the following:**Preferred Qualifications**:- 1+ years' experience supporting IT equipment or related technology- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
