IT Helpdesk Specialist

hace 4 semanas


Chihuahua, México Razer USA Ltd. A tiempo completo

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities:- Responsibilities- Manage IT assets, software licenses, maintenance and inventory list accuracy.-- Support deployment & configuration of the system (Laptop, desktop, Mac OS)-- Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.-- Train staff on new systems or software as required.-- Maintain documentation of all hardware, software, and network configurations.-- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.-- Support in Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment, server patching etc)-- Troubleshooting and rectification of helpdesk tickets from start to resolve.-- Offer technical support to company staff and troubleshoot computer problems-- Remediate and patch vulnerabilities of all approved endpoints.-- Provide remote support for staff in other locations, especially in Singapore HQ.-- Onsite support and liaison with HQ network team on all network related devices including firewalls, switches and access points etc.**Requirements**:- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.-- Good working knowledge in Microsoft Technologies (Windows 10/11, Office 365, SharePoint, Office Suite)-- Fluency in English and Vietnamese to facilitate effective communication with the Singapore HQ and local staff.Knowledge of cybersecurity principles and practices.-- Familiarity with cloud platforms like AWS and Azure.-- Willing to learn and independent.-- Basic Network knowledge.-- Basic Server setup knowledge.-- Able to work under pressure.-- Strong analytical and problem-solving skillsEducation & Experience- IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.-- Experience working in a multicultural or international setting.-- Experience in managing relationships with vendors and contractors.-- Minimum 1-2 years of relevant working experience. Pre-Requisites:Are you game?


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