Sr Staff Application Operations Engineer

Job Description Summary : In this role, you will ensure that the life cycle stages of a defined portfolio of data-related technologies are maintained as per the strategy set out by the GE Aerospace DSC organization. You will meet the needs of a broad set of stakeholders including but not limited to : Product Managers and Owners, Enterprise and Technical Architects, Platform and Operational / Service Owners, Program Management and Engineering teams. Role & Responsibilities Within the specific data connect technology portfolio, you will be responsible for maintaining the stability of the portfolio technology / ies. This includes but is no limited to Following the appropriate standard work for the intake, processing and resolution of customer cases. Working on critical, highly complex customer problems that may span multiple services. Participating in 24x7 on-call rotation and working with global teams. Collecting and collating customer and stakeholder interview responses to assess their satisfaction in terms of product availability, performance. Possessing advanced product and industry knowledge. Providing data to support strategic KPIs and being part of any corrective actions identified to keep or bring back KPIs to within their control limits. Being fully aware of technology vendor roadmaps. Participating in reviews with technology vendors to obtain and provide feedback on all new releases. Creating tutorials, how-to videos and other knowledgebase articles and keeping them published and up-to-date. Ensuring that the standard work to manage established, agreed product lifecycles is followed. Participating in upgrade and maintenance activities that result in the lowest possible amount of down time. Participating and potentially managing upgrade and maintenance projects. Driving customer communication during critical events and leading retrospective meetings. Supervising life cycle hyper care periods and affirming when business as usual (BAU) has been achieved. Desired Characteristics Batchelor's Degree in or majored in Computer Science or STEM. At least 5 years' operations, design or engineering experience within a complex digital enterprise portfolio of data-related technologies. Self-directed individual contributor with a high say / do ratio. Keeps their knowledge on relevant, new and adjacent technologies extremely current. Identifies issues and escalates to leadership. Is aware of implications and decisions related to competing priorities. Strives to avoid people-centric situations and highlights such single points of failure. Has a proven track record of executing to plans and delivering results. Able to detect, communicate and manage risk and uncertainty within scope of role. Ability to operate effectively and appropriately with colleagues at all levels of the organization, and within both DT and business functions. Excellent written and oral communication skills. Contributes to the creation of reusable processes and recognizes, implements best practices. Desired Qualifications Humble : respectful, receptive, agile, eager to learn Transparent : shares critical information, speaks with candor, contributes constructively Focused : quick learner, strategically prioritizes work, committed Leadership ability : strong communicator, decision-maker, collaborative Problem solver : analytical-minded, challenges existing processes, critical thinker Note : Location: Remote / Flexible. Global applicants encouraged to apply Additional Information : Relocation Assistance Provided : No LI-Remote - This is a remote position #J-18808-Ljbffr