Microsoft 365 Support Engineer

**Microsoft 365 Support Engineer**Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team- Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.- Provide technical support role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.- Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.- Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.- Research, develop, and understand M365 solutions and how they impact employee experience.- Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.- Work collaboratively with internal stakeholders to maximize functionality and user experience.- Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.- Participate in the life cycle management of the Microsoft 365 platform.About the RoleIn this opportunity as a **Microsoft 365 Support Engineer**, you will:- Ability to visualize, articulate, and solve complex problems.- High standard of organizational skills and strong attention to detail.- Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.- Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them.- Understands the importance of employee experience and its benefit to company performance.- Understands information data flow and how business users interact within and outside an organization.- Ability to work in a global organization with insourced and outsourced team members.- Ability to define specifications from user requirements.- Prepares written materials to meet purpose and audience.- Develops and maintains positive relationships with internal and external teams.- Works cooperatively and collaboratively within a group.- Must be an independent problem solver with troubleshooting, decision-making and analytical skills.**About You**You’re a fit for the role of **Microsoft 365 Support Engineer** if your background includes:- Bachelors or Associate's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent Certificates required.- 1-2 years progressive experience as a Microsoft 365 engineer in an enterprise environment.- Expert knowledge of Microsoft 365 Platform including; Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps, OneDrive for Business, Yammer and Stream.- In-depth knowledge of Microsoft 365 licensing, features, and policy management.- Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation.- Possesses broad knowledge of Microsoft 365 technical architecture and the inter dependencies with enterprise services in Microsoft 365/Azure stack.- Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management.- Implementation-level experience working with and supporting Office 365 in a mid to large organization.- A combination of education and experience providing equivalent knowledge.LI-FZ1**What's in it For You?**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffee