Resolution Specialist

hace 1 semana

Ciudad de México Marriott Vacations Worldwide A tiempo completo

**Resolution Specialist****Department: Customer Service****Status: Non-Exempt****Reports To: Customer Service Supervisor****Nature of Work**This position independently addresses member problems through investigation and tracking of individual incidents as they were handled by the respective departments in our company, while following policies and procedures. Negotiates mutually agreeable resolutions with our members while still maintaining the highest levels of member satisfaction with the least cost impact to Interval International. This position also provides technical assistance to members and non-members using Interval’s websites to obtain information or conduct getaway, travel or exchange transactions.**Duties and Responsibilities**Handles inbound telephone calls from members. Answers questions, independently resolves problems related to any service Interval International provides.Resolves customer service issues at a supervisor authority level.Analyzes problems giving careful attention to cost implications of compensation and reach independent decisions for resolutions.Maintain an in-depth knowledge of all products offered by Interval to be able to explain product benefits to customers in ways that address their problems.Consults with appropriate departments or individuals for problem resolution.Performs follow up and resolution of member problems referred to Customer Service from other department i.e., Accounting, Exchange, Vacation Assistance, Resort Assistance, Travel, Legal, Cruise and our International Offices.Documents all contacts: phone, letter, referrals, etc. to supplement the database used as reference for Member Services with regards to members who have required special handling.Issues compensation including any internal compensation and/or including options listed on authorized and approved compensation sheet as needed and records in database.Assists Owner Services managers from client resort groups by responding to their owner’s concerns and requests such as, membership maintenance items, service concerns, etc.Provides technical assistance to members and non-members using any of Interval’s websites.Performs other related duties as required.**Knowledge, Abilities and Skills**Preferred one year exchange experience of which six months is special services account experience.Must be computer literate.Must be able to communication effectively both orally and in writing.Must possess excellent customer service and problem-solving skills.Must be detail oriented and possess excellent organizational skills.Must be able to remain calm and courteous in emotionally charged or stressful situations.Must be able to set priorities, manage time and meet deadlines.Must posses the ability to create accurate, error-free work.Must be able to work shifts and weekends.**Physical Requirements**Sitting, speaking on the telephone, looking at the PC monitor and typing for extended periods of time.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Resolution Specialist Advisor

    hace 4 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Resolution Specialist**Department**: Customer Service**Status**: Non-Exempt**Reports To**: Customer Service SupervisorNature of WorkThis position independently addresses member problems through investigation and tracking of individual incidents as they were handled by the respective departments in our company, while following policies and procedures....

  • File resolution Specialist

    hace 7 días

    Ciudad de México Lifetime Financial A tiempo completo

    Speaking English fluently Background in Law is highly looked for, other applicants are welcome to apply As a File Resolution Specialist at Lifetime Financial, you will play a crucial role in our mission to recover unclaimed or lost assets for businesses and individuals across the United States. Join us at Lifetime Financial and be part of a team that...

  • File resolution Specialist

    hace 7 días

    Ciudad de México Lifetime Financial A tiempo completo

    Salary: Starting at 13,000 Pesos/month, increasing to 16,000 pesos/month after meeting KPIs by the 60th day of employment Benefits: 2 weeks paid time off per year after 6 months of employment Required: Speaking English fluently Background in Law is highly looked for, other applicants are welcome to apply As a File Resolution Specialist at Lifetime Financial,...

  • File resolution Specialist

    hace 7 días

    Ciudad de México Lifetime Financial A tiempo completo

    Salary: Starting at 13,000 Pesos/month, increasing to 16,000 pesos/month after meeting KPIs by the 60th day of employment Benefits: 2 weeks paid time off per year after 6 months of employment Required: Speaking English fluently Background in Law is highly looked for, other applicants are welcome to apply As a File Resolution Specialist at Lifetime Financial,...

  • Delivery Specialist

    hace 2 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: 321589 We are currently seeking a Delivery Specialist to join our team in Ciudad de México, Ciudad de México (MX-CMX), Mexico (MX). - Assigned to basic service delivery processes and associated projects. - May participate in continuous improvement activities in support of client or internal business processes. - Provides resolution to an...

  • Post Delivery Resolution Specialist-2

    hace 1 semana

    México Sandvik A tiempo completo

    Deadline: - Not set - Country: - Mexico - Location: - El Marqués - Job-ID: - R0048536 - Job category: - Supply Chain & Logistics **Sandvik Coromant Mexico **is looking for a**: **POST DELIVERY RESOLUTION SPECIALIST - QUERETARO** **PASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORT** **IF SO,** **SANDVIK MEXICO WANTS TO SPEAK WITH YOU!** At...

  • Customer Resolution Senior Specialist

    hace 7 días

    Ciudad de México Acuity Inc. A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros...

  • Labor Relations Specialist

    hace 11 horas

    Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    A leading global customer experience company in Mexico City is looking for a Specialist in Labor Relations. In this role, you'll manage relationships between the organization and workforce, requiring strong negotiation and conflict resolution skills. The ideal candidate will have a Bachelor’s degree, 5+ years of HR experience, and be bilingual in English...

  • Software Development Senior Specialist

    hace 3 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Software Development Senior Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).NTT Data is looking for a.Full stack Support Engineer- Strong understanding of Microsoft Azure services, especially Azure Web Apps*Experience with monitoring, troubleshooting, and resolving performance and...

  • Specialist, Labor Relations

    hace 11 horas

    Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    Specialist, Labor Relations Your potential has a place here with TTEC’s award-winning employment experience. A Specialist, Labor Relations working on site in yash Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC The Specialist, Labor Relations is an HR professional responsible for managing and maintaining constructive...