Technical Analyst 2-support
hace 2 días
**Qualification/Requirements**Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+- Willingness to work weekends (flex scheduling)- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):- MS Exchange Clients- Cloud Infrastructure and Concepts- IT Security and Data Protection- Powershell- Network- Linux/Unix OS- ONE or more proven skills in the following areas: (preferred skills):- Devops- Agile Methodologies- ITIL/ITSM- Python- Java- Oracle APEX- SQL- PHP- etc.- Should be capable of multitask- Strong customer skills and customer oriented- Should have excellent communication skills English/Spanish (Oral & Written)- Should be smart, enthusiastic and a good team player- Experience working on ticketing tsystems- Ability and willingness to work in an environment providing 24x7x365 support- Position based in **Guadalajara **, Mexico (is required to work from our office location)**Responsibilities**:- Serve as the first point of contact for employees seeking technical assistance over the phone or web or chat- Perform remote troubleshooting through diagnostic techniques- Provide the best solution based on the issue and details provided by end user- Provide accurate information on IT products or services- Collaborate with others to resolve complex issues- Research un-resolved issues to the next level of support team- Strictly Adhere to SLAs and procedures- Record events and problems and their resolution in logs- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures- Monitor the ticketing queues and work on the aging tickets- Research solutions using available information resources- Stay current with system information, changes and updates
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Technical Analyst 2-support
hace 7 días
Zapopan, México Oracle A tiempo completoOracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner. An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...
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Technical Analyst 2-support
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):- It's mandatory to speak...
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Technical Analyst 2-support
hace 4 semanas
Zapopan, México Oracle A tiempo completoWe are seeking someone with 0-2 years of experience possessing the following qualifications:- **Technical Background**:Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.- **Communication Skills**:Exceptional written and verbal communication skills....
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Technical Analyst 2-support
hace 3 días
Zapopan, México Oracle A tiempo completo**Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...
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Technical Analyst 2-support
hace 7 días
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 2-support
hace 3 semanas
Zapopan, México Oracle A tiempo completoThis posting is to cover a position in operations, as technical analyst:- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the...
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Technical Analyst 2-support
hace 2 semanas
Zapopan, México Oracle A tiempo completoResponsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving...
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Technical Analyst 2-support
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 3-support
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Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - Fusion Cloud****Detailed Description and Job Requirements - External**As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance...
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Technical Analyst Support
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
