Technical Specialist

hace 3 días

Saltillo, México Johnson Controls A tiempo completo

**Job Details****Technical Specialist - Warranty Analyst****Warranty Analyst I****RESPONSIBILITY LEVEL**:The position requires a self-motivated associate with strong analytical skills who can process warranty claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Works closely in a team environment to meet deadlines. Ensures timely and quality responses to internal customers.**PRINCIPAL DUTIES**:- Under general supervision, process warranty claims utilizing the Warranty Navigator platform for all Applied (chiller and air handler) products- Handles warranty related activities including data input, processing, and maintenance of warranty databases- Provides assistance to customers by processing data, answering product and claims related questions- Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all Applied products- Actively provide feedback and work in conjunction with ProductTechnical Support and Quality teams- Employs metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements- In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, manufacturing plant quality, and field service personnel**REQUIREMENTS**:- Associate’s degree or technical degree- 4 years of experience- Basic knowledge of HVAC required- Ability to navigate in moderately complex databases is a plus- Power BI reporting skills a plus- Technical writing skills a plus- Project management skills and/or training a plus- Bilingual English

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