Servicenow Business Analyst

OBJECTIVES/PURPOSE_- _- Ensures business requirements are captured, understood, developed, tested, and delivered to specification- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements- Represents product stakeholders throughout planning, development, and release processes- Works with stakeholders to drive adoption- A_CCOUNTABILITIES_- Gather and analyze requirements from internal customers in form of discussions, workshops, and others- Process and decompose internal customer requirements into specifications and smaller blocks like user stories- Gather and incorporate suggestions from stakeholders into analytical outputs- Maintain and manage changes in documentation and outputs for assigned parts of software- Create and update analytical outputs like software specifications and their components- Review and control internal outputs within the analytical team or chapter- Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis- Prepare reports for the project manager / direct manager and present the results of the analysis- Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards- Uses knowledge of ServiceNow products to shape requirements and increase adoption of licenses capabilities- Performs functional testing- Support planning and estimation of releases- Deliver tasks on time and in the required quality- Use and follow set standards and processes- DIMENSIONS AND ASPECTS_Technical/Functional (Line) Expertise- Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture- Ability to find missing information and coordinate gathering of inputs on his own- Deep knowledge of relevant domains/products/journeys- Confident and skilled at identifying and navigating through roadblocks- Knowledge on BPMN, UML including modeling tools- Certification in business analysis area (CBAP, BCS, other)- Experience in Agile development.Leadership- Ability to cooperate with people directly or indirectly (matrix structure)- Ability to govern people from external resources- Provide guidance and advise business analysts in dedicated area- Ability to effectively engage stakeholders and support them in their “Agile” journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product- Ability to influence and build consensus amongst peers and less experienced analysts- Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture- Communicates the impact of various projects to leadership teamDecision-making and Autonomy- Able to balance the needs of the business team and the RPA factory when managing and prioritizing the project pipeline.- Assertive, with the confidence to be a voice of authority and able to influence stakeholders.- Ability to foster a learning and growth mindset within teams- Ability to promote innovative thinking and self-development.Interaction- Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members.- Help other teams and conventional parts of the organization build effective communication and interaction with the team.- Coordinate interaction with other teams of one's own and other units.- Coordinate interaction of internal and external resources within business analysis area.Complexity _(_P_roducts managed, mix of businesses, internal and/or external business environment_, cultural considerations_)_- Clear obstacles and blockers in the team’s path (such as dependencies on other teams) and maintain a list of obstacles- Contribute to product development to the extent of her or his competence- Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks- Lead the development of complex products, as well, contribute the design of operational processes to support the product.- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS_:_***- BS in Computer Science- 6+ years experience as business analyst in ITSM, Security Operations or Risk Solutions, preferably ServiceNow or other SaaS (SecOps and IRM are preferred)- Advanced technical writing skills- Facilitation skills- Process-oriented with good presentation and articulation skills.- Proficient in both oral and written communication.- Outstanding communication skills, both written and verbal.- Ability to reach audiences of all levels of a large global organization.**Locations**:MEX - Santa Fe**Worker Type**:Employee**Worker Sub-Type**:Regular**Time Type**:Full time