Onboarding Engineer

About the Role: As an Onboarding Engineer you will be responsible for ensuring the successful implementation of CleverTap's Mobile and Web Application SDKs, smooth onboarding of new customers to CleverTap's UI, enabling our customers to realize their business goals and use cases. What will you do? Work directly with technical stakeholders and development teams, guiding them on the successful integration of CleverTap SDKs and APIs. Ensure smooth and timely onboarding of clients to CleverTap, focusing on reducing "Time to Value" (TTV). Work closely with the designated Customer Success Manager and, when necessary, independently build relationships, educate, guide, and train business users, developers, and other technical stakeholders through implementation, campaign creation, and successful "Go Live". Act as a product consultant: help define technical solutions and requirements for customers' use cases, support product integration, troubleshooting, conduct technical audits and reviews to ensure adherence to CleverTap guidelines, quality, performance, and data integrity. Participate in technical discussions to identify use cases and enhancements needed in the product, providing actionable inputs to internal teams (CS, Product, Engineering, etc.). Document technical requirements, create content, estimate schedules and timelines, set goals/metrics, and define customer‑oriented key results and outcomes. Enable, create, and sign off campaigns with customers. Maintain customer satisfaction through continued technical support, troubleshooting, solutioning, and unblocking integration issues. What are we looking for? Must Have: Hands‑on experience with Mobile App Development (Android, iOS, Hybrid) and Web technologies, APIs, and integration techniques. Ability to translate and troubleshoot various scripting languages. Familiarity or experience integrating SDKs. Strong technical problem‑solving skills. Understanding of software design, deployment, database concepts. Knowledge of project management methods and tools. Experience presenting in Portuguese, Spanish, and English. Bachelor's degree in Computer Science or related fields. Good to Have: 2–3 years of experience onboarding SaaS customers. 4+ years in a customer‑facing role involving SaaS product implementation. 2+ years in mobile app development. Technical support experience. Measures of Success: Successful Go‑Live. Time to Value (TTV). Customer Satisfaction Score. Product adoption (breadth / depth). Who will you report to: Senior Director – Customer Onboarding Why join us? Be part of a global growth‑stage startup. Work in a fast‑paced, dynamic environment where your contribution matters. Passionate about technology and its impact on the high‑growth mobile space. Innovate at scale with learning opportunities. What is working at CleverTap like? Be part of a global category creator. Hyper‑growth B2B SaaS startup. Work in a fast‑paced environment where your contribution matters. Performance and results are real sources of happiness, plus the fun of celebrating success with a talented team. Accountability and driving outcomes are key to success. Your career here is limited only by you. Teamwork trumps individual success. Passionate about experience technology and enabling growth. Have fun while innovating at scale. About CleverTap CleverTap is the leading all‑in‑one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long‑lasting customer relationships. Our innovation hub includes Clever.ai—driving the next wave of AI‑powered engagement—and TesseractDB™—our purpose‑built, 11‑patent data platform designed for speed and cost efficiency. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement. #J-18808-Ljbffr