Empleos de customer support engineer en Monterrey

The Customer Support Supervisor oversees and leads a team of customer support agents, ensuring users receive prompt, efficient, and high-quality assistance. Reporting to the Head of Customer Support, this role owns the day-to-day performance of the team: tracking KPIs, evaluating agent efficiency and quality, and coaching agents to meet or exceed targets....

In online casino and sports betting, every interaction carries real money and real emotion, a delayed withdrawal, a confusing bonus, a question about a bet that just landed. As a Customer Service Representative, you're often the first, and most memorable, voice a player hears when something isn't going right. This isn't about reading from a script, it's...

The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share...

What will the candidate do? The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on‑time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service...

Invenco by GVR Technical Support team is seeking a highly motivated, technically proficient, and experienced Sr. Customer Support Analyst (L3) to join and work with the Invenco Technical Support Team and Helpdesk. A retail help desk Level 3 (Tier 3) position involves advanced troubleshooting, escalated issue resolution, and potentially, working with vendors...

Uber Freight in Monterrey seeks a Logistics Coordinator to support day-to-day planning, booking, shipping, and tracking shipments. You will manage carrier relationships through constant communication to monitor load status and proactively ensure on-time performance, while keeping the TMS updated with load status and planning all loads.This role requires...

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

This role is a mix of customer service, case management, phone support, documentation, follow-up, email communication, school coordination, and invoice processing. Candidates should be comfortable working in a high-volume environment where accuracy, professionalism, and follow-through are very important. What the Day-to-Day Looks Like A typical day as...

Lenovo is seeking a Customer Ops Coordinator in Monterrey to support customers across Large Enterprise Direct, Mid-Market, SMB, Business Partners, and Consumer segments. You will handle order entry, changes, returns, disputes, and collaborate with teams on build and shipment requirements.The role emphasizes accurate pricing and contract monitoring, backlog...

Role Summary We are looking for a Platform Operations Engineer (L2), to provide operational support for enterprise infrastructure services, ensuring the availability, stability, and performance of cloud and on-premises platforms. The role is responsible for incident resolution, service request fulfilment, infrastructure monitoring, operational maintenance,...

Job Profile - Support Engineer II OverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you´ll do:Acts as a liaison between Support Services, PMG, Consulting Services across...

Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of...

The Support Engineer I is a customer-facing technical support role focused on assisting customers with issues related to the Warehouse Management System (WMS). This role is responsible for troubleshooting reported problems, resolving routine cases, documenting findings, and escalating more complex issues when needed. The position plays a key role in...

About The Role Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers, facilities, and internal stakeholders. Monitor shipment performance from pickup through final delivery, identifying and resolving...

Uline in Monterrey is hiring a Customer Service Representative to build relationships, process orders and provide fast, friendly support. This on-site role offers hands-on training and opportunities to grow within a family-owned company.Requirements include a high school diploma (Bachelor's preferred) and bilingual English/Spanish. Prior customer service is...

Horario de trabajo: Matutino Modelo de trabajo: En sitio Empleador: TP Laser, S. de R.L. Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas deatención al cliente con experiencia en el campo de Importación y Exportación. Nuestrosespecialistas desarrollarán las actividades de monitorear, gestionar y...

Customer Support Specialist II- After Hours Monterrey, NL 64640, Mexico Schedule: Full Time Job Type: On-site Salary Type: Salaried About the Role Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers,...

Total Play busca asesores de servicio a clientes y soporte técnico para unirse a nuestro equipo en Monterrey; atenderás llamadas, brindar soporte básico de internet, TV y telefonía, y registrarás información en el sistema.Se ofrece sueldo de 9,452.40 MXN mensuales, bonos por contención y productividad, capacitación pagada y oportunidad de...

About The Role This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery. Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal...