Empleos de customer support en Monterrey

In online casino and sports betting, every interaction carries real money and real emotion, a delayed withdrawal, a confusing bonus, a question about a bet that just landed. As a Customer Service Representative, you're often the first, and most memorable, voice a player hears when something isn't going right. This isn't about reading from a script, it's...

The Customer Support Supervisor oversees and leads a team of customer support agents, ensuring users receive prompt, efficient, and high-quality assistance. Reporting to the Head of Customer Support, this role owns the day-to-day performance of the team: tracking KPIs, evaluating agent efficiency and quality, and coaching agents to meet or exceed targets....

The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share...

Uber Freight in Monterrey seeks a Logistics Coordinator to support day-to-day planning, booking, shipping, and tracking shipments. You will manage carrier relationships through constant communication to monitor load status and proactively ensure on-time performance, while keeping the TMS updated with load status and planning all loads.This role requires...

This role is a mix of customer service, case management, phone support, documentation, follow-up, email communication, school coordination, and invoice processing. Candidates should be comfortable working in a high-volume environment where accuracy, professionalism, and follow-through are very important. What the Day-to-Day Looks Like A typical day as a...

What will the candidate do? The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on‑time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service...

Invenco by GVR Technical Support team is seeking a highly motivated, technically proficient, and experienced Sr. Customer Support Analyst (L3) to join and work with the Invenco Technical Support Team and Helpdesk. A retail help desk Level 3 (Tier 3) position involves advanced troubleshooting, escalated issue resolution, and potentially, working with vendors...

Resolv Global is seeking experienced Customer Service Representatives to support US-based operations from a remote setup in Mexico. Candidates should have strong English communication skills and prior US BPO or call center experience, with the ability to handle multiple systems and customer interactions in a fast-paced environment.This is a fully remote...

About The Role Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers, facilities, and internal stakeholders. Monitor shipment performance from pickup through final delivery, identifying and resolving...

Horario de trabajo: MatutinoModelo de trabajo: En sitioEmpleador: TP Laser, S. de R.L.Acerca del rolUber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportación. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y...

Horario de trabajo: Matutino Modelo de trabajo: En sitio Empleador: TP Laser, S. de R.L. Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas deatención al cliente con experiencia en el campo de Importación y Exportación. Nuestrosespecialistas desarrollarán las actividades de monitorear, gestionar y...

About The Role This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery. Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal...

Uline in Monterrey is hiring a Customer Service Representative to build relationships, process orders and provide fast, friendly support. This on-site role offers hands-on training and opportunities to grow within a family-owned company.Requirements include a high school diploma (Bachelor's preferred) and bilingual English/Spanish. Prior customer service is...

Monterrey, NL 64640, MexicoSchedule: Full TimeJob Type: On-siteSalary Type: SalariedAbout the RoleThis role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery . Key responsibilities include...

Teleperformance Mexico seeks a customer service agent to handle inquiries across call, chat, and email channels in alignment with client guidelines. You will manage interactions to resolve customer needs and contribute to service quality. Responsibilities include following coaching, maintaining adherence to policies, and aiming to exceed KPIs while reading...

Customer Support Specialist II- After Hours Monterrey, NL 64640, Mexico Schedule: Full Time Job Type: On-site Salary Type: Salaried About the Role Support daily transportation operations by ensuring accurate planning, shipment execution, tracking, and documentation management. Provide proactive communication and status updates to customers, carriers,...

Segoso Caribbean is seeking an on-site customer service specialist to handle calls, resolve inquiries, and guide users through our service. You will maintain a friendly, empathetic approach while recording call details and following established procedures.Applicants should have a high school diploma and experience in customer service. Strong Spanish...

Customer Support Specialist I - Shared Services - MonterreyMonterrey, NL 64640, MexicoJob Type: OnsiteSalary Type: SalaryReq: #1981No immigration sponsorship or transfer available for this role.About the RoleJoin our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling,...

NextGen Ventures in Monterrey, MX is seeking a Customer Support Supervisor to lead a team of agents, monitor KPIs, coach performance, and drive service improvements. This onsite role requires strong coaching and organizational skills to ensure timely issue resolution.You will partner with the Head of Support to set targets, generate weekly reports, manage...

This role is a mix of customer service, case management, phone support, documentation, follow-up, email communication, school coordination, and invoice processing. Candidates should be comfortable working in a high-volume environment where accuracy, professionalism, and follow-through are very important. What the Day-to-Day Looks Like A typical day as...